Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Gordon, SCLA

Dallas,TX

Summary

Experienced and licensed insurance professional with more than 23 years in the industry with a proven track record in supervising a large team of Litigation Examiners to deliver results and exceed department expectations. Creative and motivated leader adept to quick thinking, problem solving with excellent communication and listening skills. Skilled in team motivation to achieve above expectation results.

Overview

23
23
years of professional experience

Work History

Supervisor Payment Recovery Litigation

GEICO
12.2019 - Current
  • Highly skilled and tenured claim supervisor currently supervising a team of 12 litigation adjusters. Team's key responsibilities include negotiating effective resolutions with property and injury claims as well as overseeing the litigation process for cases that are unable to be resolved through effective negotiation. My team works closely with both staff and fee council towards recovering damages from adverse carriers, government agencies and uninsured or self-insured parties.
    • My key responsibilities are ensuring a highly effective framework is in place for each associate. I perform case audits, grant case settlement authority, scrutinize release language, authorizes affidavits, evaluate, and administer performance evaluations, deliver weekly training centered on meeting performance metrics. In addition, I represent GEICO at settlement conferences, mediations and trials.
    • Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.

Claims Trainer

GEICO
05.2009 - 12.2019
  • Developed and implemented successful training programs.
  • Served as a mentor to new claims trainers, sharing valuable insights gained from years of experience in the field to foster their professional development.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Conducted regular reviews of training materials to ensure alignment with industry standards and best practices, optimizing content relevancy.
  • Wrote training manuals for all claims positions according to strict company guidelines.
  • Assessed the effectiveness of current training methods using metrics such as participant feedback and test scores, continuously refining approaches as necessary.
  • Managed logistical aspects of training sessions including scheduling, materials preparation, and venue coordination, ensuring seamless execution.
  • Developed customized lesson plans catering to various experience levels, accommodating the diverse skill sets of participants effectively.
  • Worked independently with minimal supervision, setting priorities and demonstrating excellent project management skills.
  • Facilitated open communication among trainees, encouraging active participation and fostering collaborative problem-solving skills.
  • Tailored instructional strategies based on individual learning styles, promoting a more inclusive training environment for diverse participants.
  • Streamlined the claims process for increased efficiency through continuous improvement of training materials.
  • Collaborated with management to identify training needs and develop appropriate solutions, resulting in improved employee competency.

Litigation Examiner

GEICO
03.2007 - 06.2009
  • Managed high volume caseloads, prioritizing tasks to meet strict deadlines while maintaining attention to detail.
  • Handled complex medical and litigation cases.
  • Handled mediation negotiations.
  • Assisted attorneys during trial.
  • Stayed up-to-date on laws to complete accurate and efficient case resolutions.
  • Identified potential risks and fraud through meticulous review of documentation and background checks.
  • Conducted risk evaluations on claims settlement proposals to encourage sound decision-making regarding settlement offers.
  • Understood requirements for dispute resolutions, gathered evidence to support claims and prepared cases for trial
  • Mentored junior examiners on best practices for conducting thorough evaluations while adhering to established guidelines.

Claims Specialist II

GEICO
08.2003 - 03.2007
  • Investigated and negotiated resolution for 3rd party minor injury claims
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.

Claims Specialist I

GEICO
01.2002 - 07.2003
  • Investigated and resolved 1st party bodily injury claims.
  • Reviewed and upheld contractual obligations
  • Upheld company reputation by adhering strictly to ethical guidelines when managing sensitive cases, ensuring fair and impartial treatment for all parties involved.

Claims Specialist

GEICO
11.2000 - 01.2002
  • Call handler in fast past call center.
  • Established new loss reports
  • Scheduled auto damage and rental reservation appointments
  • Posted payments maintained claim records.


Education

No Degree - Business Administration And Management

Upper Iowa University
Iowa

Skills

  • Negotiation
  • Staff Management
  • Project Planning
  • Strategic Planning
  • Process Analysis
  • Verbal Communication
  • Policy Enforcement
  • Staff Development
  • Expectation setting
  • Complex Problem-Solving
  • Analytical Thinking
  • Decision-Making

Timeline

Supervisor Payment Recovery Litigation

GEICO
12.2019 - Current

Claims Trainer

GEICO
05.2009 - 12.2019

Litigation Examiner

GEICO
03.2007 - 06.2009

Claims Specialist II

GEICO
08.2003 - 03.2007

Claims Specialist I

GEICO
01.2002 - 07.2003

Claims Specialist

GEICO
11.2000 - 01.2002

No Degree - Business Administration And Management

Upper Iowa University

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Nicole Gordon, SCLA