Nicole Gorman
San Diego,CA
Summary
Results driven sales manager with over 10 years of experience in retail and operations management. Proven track record of driving revenue growth, managing large teams, and enhancing client relationships. Seeking to leverage expertise in a dynamic tech sales role.
Overview
9
9
years of professional experience
Work History
Sales Manager
Aritzia
San Diego, CA
09.2021 - Current
- Collaborate with general and regional managers to drive financial success and achieve measurable results.
- Achieved a fourfold increase in projected annual sales.
- Managed a sales pipeline with opportunities valued at over $7.8 million.
- Foster strong client relations and educate the team on client objectives.
- Manage the daily performance of a sales team of over 75 employees.
- Oversee the customer service team with a customer-centric approach, focusing on prompt issue resolution.
Operations Manager
Kate Spade
San Diego, CA
09.2020 - 09.2021
- Streamlined daily operations, optimizing workflow efficiency in a fast-paced retail environment.
- Developed and implemented client service strategies, ensuring customer satisfaction and loyalty.
- Improved customer retention rate by 15% through engagement and follow-up.
Business Development Manager
Lorna Jane
Southern California
10.2018 - 09.2020
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Cultivated and maintained strong client relationships through private pop-up shopping experiences.
- .Successfully established new Lorna Jane locations across the nation, including staff training, sales and brand awareness initiatives, and merchandising.
Training Manager
Diane's Beachwear
Southern California
07.2015 - 10.2018
- Led training programs for new store locations, ensuring seamless and effective onboarding.
- Conducted needs assessments to identify training requirements for new store openings.
- Traveled across Southern California for new store openings to deliver training sessions and support.
- Developed and facilitated companies leadership and training curriculum.
Education
Business
College of The Desert
Palm Desert, CASkills
- Fluent in Micros and Power BI
- Familiar with Workforce Management systems
- Client Relationship Building
- Communication and interpersonal skills
Timeline
Sales Manager
Aritzia
09.2021 - Current
Operations Manager
Kate Spade
09.2020 - 09.2021
Business Development Manager
Lorna Jane
10.2018 - 09.2020
Training Manager
Diane's Beachwear
07.2015 - 10.2018
Business
College of The Desert