Nicole Gosse
Wabasha,USA
Summary
Professional nursing professional with expertise in medical-surgical care. Skilled in patient assessment, care planning, and post-operative care. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable, adaptable, and proficient in critical thinking and clinical skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CNA Hospital
Gundersen St. Elizabeth's Medical Center/ Emplify
01.2024 - Current
- Delivered compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control protocols to maintain a safe healthcare environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Team Lead of Admissions Department
St. Elizabeth's Hospital and Clinics
01.2012 - 01.2025
- Manage medical office staff, Hiring, training, scheduling, promoting team environment
- Scheduling and registration of patient while maintaining confidentiality
- Confirm Insurance eligibility on One Source
- Experienced with Meditech and Kareo Scheduling, Insurance
- Manage purchasing and inventory of supplies
- Training new employees
- Responsible for communicating procedural changes within all departments
- Providing excellent customer service while representing St. Elizabeth’s Medical Center/ Community Clinic
- Responsible for daily banking deposit
- Experience with Excel/ Microsoft Word
ResCare HomeCare
01.2010 - 01.2012
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted clients with mobility, promoting independence and safety in their home environment.
- Monitored vital signs and health status, reporting changes to healthcare team for timely interventions.
- Trained new staff on best practices for patient care and safety protocols, enhancing team performance.
- Implemented infection control measures, maintaining a safe environment for clients and staff.
- Coordinated medication administration schedules, ensuring adherence to prescribed regimens for optimal health outcomes.
- Documented care provided accurately in client records, facilitating effective communication among the healthcare team.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
- Enhanced patient comfort by providing compassionate and attentive care.
Care Giver
REM Wisconsin
01.2008 - 01.2009
- Caring for clients in their home
- Bathing, Feeding, Dressing, ROM, and Cleaning
- Medication Management
- Assisted with Doctor Appointments
- Daily Client charting and communication with RN
CNA
St. Elizabeth’s Home Health
01.2007 - 01.2008
- Client charting and communication with office staff
- Managed diverse clients
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
CNA
St. Elizabeth’s Healthcare Center
01.2004 - 01.2007
- Caring for clients
- Feeding, dressing, bathing, activities, and ROM
- Client charting and maintaining client schedule
Education
High School Diploma -
Alma Area Schools
Alma, WI01.2005
Massage Therapy Degree - undefined
Southeast Technical College
Winona, MN01.2007
Certificate - Certified Nursing Assistant
St. Anne’s of Winona
Winona, MN06.2004
RN Nursing School
MN State College Southeast
Winona11.2025
Skills
- Patient care
- Vital signs monitoring
- Infection control protocols
- HIPAA compliance
- Medical office management
- Staff training and development
- Scheduling and registration
- Insurance verification
- Customer service excellence
- Communication skills
- Team leadership
- Compassionate support
- Client charting
- Time management
- Compassion and empathy
- Basic life support
- Team collaboration
- Infection control practices
- Safety precautions
- Friendly, positive attitude
Accomplishments
- Supervised team members of the patient liaison department
- CNA in long-term care, home health, and hospital
- Completing the last semester of nursing school
- Completed ten weeks of RN internship
- Massage Therapy degree
- High School diploma
Certification
Nursing Assistant
CNA Licensing
Languages
English
Full Professional
Timeline
CNA Hospital
Gundersen St. Elizabeth's Medical Center/ Emplify
01.2024 - Current
Team Lead of Admissions Department
St. Elizabeth's Hospital and Clinics
01.2012 - 01.2025
ResCare HomeCare
01.2010 - 01.2012
Care Giver
REM Wisconsin
01.2008 - 01.2009
CNA
St. Elizabeth’s Home Health
01.2007 - 01.2008
CNA
St. Elizabeth’s Healthcare Center
01.2004 - 01.2007
Massage Therapy Degree - undefined
Southeast Technical College
RN Nursing School
MN State College Southeast
High School Diploma -
Alma Area Schools
Certificate - Certified Nursing Assistant
St. Anne’s of Winona