Nicole Gourdine
Summerville,SC
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor
Palmetto Goodwill
12.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Food Service Worker/Dietary Aide
Roper Saint Francis Berkeley Hospital
02.2000 - 07.2023
- Set up, broke down and maintained order of buffet tables and other self-service areas, restocking with food items and utensils.
- Greeted customers at counter to fulfill requests and answer questions.
- Committed specified dietary restrictions, preferences or allergies to memory and verified that meals conformed to requirements prior to delivery.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted in ingredient and meal preparation according to recipe specifications, individual dietary restrictions and culinary best practices.
- Distributed meals to facility residents and collected trays and utensils after meals, circulating dining areas to anticipate and meet residents' food service needs.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Retail Sales Associate
Walmart
03.2019 - 01.2022
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored customers for signs of security concerns and escalated issues to management.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Shift Lead
Taco Bell
01.2019 - 09.2021
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Developed and implemented new processes and procedures to streamline operations.
- Analyzed sales figures and identified areas for improvement.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
Education
Associate - Medical Billing And Coding
Kaplan University
Davenport, IA04.2015
High School Diploma -
R. B. Stall High School
North Charleston, SC05.2005
Skills
- Privacy and Confidentiality
- Menu Memorization
- Food Service Operations
- Hospital Standards
- Food Service Standards
- Plating and Presentation
- Patient Care
- Kitchen Staff Support
- Food Tray Delivery
- Patient Dietary Requirements
Certification
- ServeSafe Certified
- CPR Certified
Timeline
Supervisor
Palmetto Goodwill
12.2023 - Current
Retail Sales Associate
Walmart
03.2019 - 01.2022
Shift Lead
Taco Bell
01.2019 - 09.2021
Food Service Worker/Dietary Aide
Roper Saint Francis Berkeley Hospital
02.2000 - 07.2023
Associate - Medical Billing And Coding
Kaplan University
High School Diploma -
R. B. Stall High School
- ServeSafe Certified
- CPR Certified
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