Nicole Grabowski
Operations
Littleton,CO
Summary
Dynamic individual with hands-on experience in Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
41
41
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Home Updating/Fixing Older Homes
Myself
04.2018 - 09.2024
- Provided ongoing support for clients after move-in, addressing any post-occupancy concerns and ensuring their satisfaction with their new homes.
- Negotiated contracts on behalf of clients for both land purchases and custom home builds, achieving favorable terms while adhering to budget constraints.
- Actively participated in professional development opportunities such as seminars, workshops, and industry events to stay current on market trends and enhance sales skills.
- Conducted market research to stay informed about local real estate trends, ensuring competitive pricing strategies for new home developments.
- Contributed to sales growth by effectively showcasing available homes, floor plans, and design options.
Accounting Assistant
Continental Tire
04.2007 - 07.2008
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Operations Manager
Intermodal Sales Corporation
10.1989 - 05.2003
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Was in charge of rail, truck and overseas container transport and billing.
- Supervised staff of three in Customer Service
- Resolved complaints and transport descrepanc between customers, trucking companies and railroads.
Customer Service Representative
American President Lines
03.1987 - 08.1988
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- In charge of daily tracking of container shipments on the rail.
- Dispatched drivers to the various warehouses.
Secretary
Wall Street West Investments
03.1986 - 11.1987
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
Claims Representative
ICH Insurance Holding Companies
Englewood, Colorado
02.1984 - 03.1986
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
Education
GED -
Douglas County High School
Castle Rock, COAssociate of Science - Medical Billing And Coding
Penn Foster Career School
Scranton, PA05.2005
Journalism And Mass Communication
University of Colorado At Denver
CO05.1984
Associate of Arts - Property And Casualty Insurance
Kaplan Insurance Property & Casualty Insurance
Denver, CO 06.2024 - Current
Skills
- In-depth product knowledge
- Goal-oriented mindset
- Group leader and employer
- Time management and organization and customer service satisfaction
Certification
- [State] Driver's License
- Medical Coding & Transcription
Hiking, reading, horseback riding, cycling
Like being outdoors and am an avid reader.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteTimeline
Associate of Arts - Property And Casualty Insurance
Kaplan Insurance Property & Casualty Insurance
06.2024 - Current
Home Updating/Fixing Older Homes
Myself
04.2018 - 09.2024
Accounting Assistant
Continental Tire
04.2007 - 07.2008
Operations Manager
Intermodal Sales Corporation
10.1989 - 05.2003
Customer Service Representative
American President Lines
03.1987 - 08.1988
Secretary
Wall Street West Investments
03.1986 - 11.1987
Claims Representative
ICH Insurance Holding Companies
02.1984 - 03.1986
GED -
Douglas County High School
Associate of Science - Medical Billing And Coding
Penn Foster Career School
Journalism And Mass Communication
University of Colorado At Denver
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