Nicole Graczyk
Tampa
Summary
Results-driven Clinical Supervisor with a proven track record at AdventHealth, excelling in patient-focused care and staff performance enhancement. Works with physicians and healthcare staff to improve patient care and outcomes. Fostered effective communication among teams, ensuring high standards of patient satisfaction. Focused on developing strong teams while serving as positive role model.
Overview
20
20
years of professional experience
Work History
Clinical Supervisor
AdventHealth
12.2024 - Current
- Assessed patients, determined needs, and managed care.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Lead and directed team of clinical personnel and support staff at two office locations.
- Responded to crisis situations with calm and professional approach to optimize support.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Certified Medical Assistant
AdventHealth
02.2006 - 12.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
BBA - Business Administration
St. Petersburg College
Clearwater, FLMedical Assistant Certification - Medical Assistant Program
Erwin Technical College (formerly Erwin Technical Institute)
Tampa, FL02-2006
Associate of Arts - Anthropology
Hillsborough Community College
Tampa, FL05-2004
Skills
- HIPAA protocols
- HIPAA compliance
- CPR and first aid
- Patient-focused care
- Site monitoring
- Improving clinical quality outcomes
- Staff scheduling
- Clinical assessment
- Process improvements
- Staff management
- Patient relations
- Medical records management
- Patient care coordination
- Medical office administration
- Calm and level-headed under duress
- Customer service
- Data entry
Timeline
Clinical Supervisor
AdventHealth
12.2024 - Current
Certified Medical Assistant
AdventHealth
02.2006 - 12.2024
BBA - Business Administration
St. Petersburg College
Medical Assistant Certification - Medical Assistant Program
Erwin Technical College (formerly Erwin Technical Institute)
Associate of Arts - Anthropology
Hillsborough Community College
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