Nicole Grant
Pembroke Pines,FL
Summary
Attentive customer service team leader with proven skills in customer relations and problem-solving. Manage high call volumes with excellent multitasking and prioritization skills. Converse easily with people of different backgrounds to prove industry-leading service. Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Team Leader
Kaoir Fitness
10.2016 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Hairstylist
Creative Kutz & Kurlz
07.2010 - 01.2016
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased revenue through effective customer service and inventory management.
Education
Associate Degree in Cosmetology - Cosmetologist
Sheridan Technical College
Hollywood, FLHigh School Diploma -
Miramar High School
Miramar, FLSkills
- High-Pressure Environments
- Quality Assurance and Control
- New Product Introduction Strategies
- Multi-Line Telephone Operation
- Prioritization
- Call Center Operations
- Account Management
Timeline
Customer Service Team Leader
Kaoir Fitness
10.2016 - Current
Hairstylist
Creative Kutz & Kurlz
07.2010 - 01.2016
Associate Degree in Cosmetology - Cosmetologist
Sheridan Technical College
High School Diploma -
Miramar High School
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