Nicole Grant
New Orleans,LA
Summary
Dedicated Customer Service Professional with a proven record of efficiently resolving diverse customer issues. Exceptional communication and public relations skills. Adaptable, quick learner, and consistently dependable. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
23
23
years of professional experience
Work History
Remote Travel Agent
Big Easy Travel
New Orleans, LA
07.2022 - Current
- Researched various destinations to ensure comprehensive travel knowledge
- Planned and organized travel itineraries by booking tickets, accommodations and securing rental transportation
- Provide clients with valuable travel materials such as guides, maps, and event programs
- Managed deposit collection and balanced payments for confirmed bookings
- Offered well-suited travel options that aligned with clients' preferences and requirements
- Attended webinars, conferences, and educational programs to stay updated with industry developments
- Utilized promotional techniques and presented diverse services and offerings
- Stayed current with latest industry trends and incorporated them into customer service
- Conducted in-depth research on destinations, travel prices, customs, weather conditions, and reviews
- Thoroughly studied clients' specifications and tailored travel options accordingly
- Continuously suggested travel alternatives that align with clients' specific needs and desires.
Administrative Assistant D
D.R.C. Finishing Touch Construction LLC
New Orleans, LA
07.2020 - Current
- Provide adept administrative support to the general contractor
- Respond to incoming calls and emails in a professional manner
- Served as a liaison with vendors, subcontractors, and construction service teams, obtaining quotes for new projects
- Prepare essential forms, including change orders, purchase orders, and service agreements
- Executed clerical tasks, established filing systems, performed data entry, and managed office supplies
- Coordinated meetings, managed logistics, and arranged travel for the management team
- Processed vendor invoices and payroll
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Guest Relations Manager
Windsor Court Hotel
New Orleans, LA
06.2014 - 07.2020
- Led and coordinated daily activities of the guest relations team for prompt resolution of guest inquiries
- Improved service quality by offering guidance, individual coaching, and feedback to meet guest needs
- Managed staff schedules and worked hours for payroll processing
- Oversaw front desk operations, ensuring superior customer service during check-in, check-out, and reservations
- Trained new team members in procedures, compliance, and performance strategies
- Managed high guest volume, enhancing customer service and engagement
- Directed front desk operations for reputation, productivity, and efficiency
- Created optimal employee schedules for complete shift coverage
- Balanced hotel accounts and generated detailed daily reports.
Assistant Front Desk Manager
Windsor Court Hotel
New Orleans, LA
06.2012 - 06.2014
- Supervised front desk operations, prioritizing superior customer service
- Managed check-in, check-out, reservations, and payments
- Trained new staff in procedures, compliance, and performance
- Welcomed and addressed a substantial daily guest influx, elevating overall service
- Directed front desk activities for reputation, productivity, and efficiency
- Created and optimized employee schedules for comprehensive shift coverage
- Balanced hotel accounts and generated detailed daily reports.
Club and Guest Relations Supervisor
Ritz Carlton Company
New Orleans, LA
10.2007 - 06.2012
- Conducted research for local venues and restaurants as per guest requests
- Coordinated deliveries of various items and managed guest reservations
- Offered personalized support to meet unique guest needs and promote brand loyalty
- Managed transportation arrangements for visitors
- Ensured food presentations adhered to company standards.
Customer Service Representative
Cable And Wireless
Montego Bay
05.2004 - 06.2007
- Assisted customers with directory inquiries, billing information, and queries
- Provided international dialing assistance and marketed company products
- Managed over 800 inbound calls daily, directing them to relevant departments.
Customer Service Representative
US Airways
Montego Bay
08.2000 - 07.2004
- Facilitated passenger check-in and boarding procedures
- Processed tickets and addressed customer inquiries.
Education
Associate of Science - General Studies
Delgado Community College
New Orleans, LACERTIFICATE - Travel and Tourism
Canadian School of Travel and Tourism
Bachelor of Science - Business Administration
Southern University of New Hampshire
Manchester, NHSkills
Meticulous attention to detailundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Remote Travel Agent
Big Easy Travel
07.2022 - Current
Administrative Assistant D
D.R.C. Finishing Touch Construction LLC
07.2020 - Current
Guest Relations Manager
Windsor Court Hotel
06.2014 - 07.2020
Assistant Front Desk Manager
Windsor Court Hotel
06.2012 - 06.2014
Club and Guest Relations Supervisor
Ritz Carlton Company
10.2007 - 06.2012
Customer Service Representative
Cable And Wireless
05.2004 - 06.2007
Customer Service Representative
US Airways
08.2000 - 07.2004
Associate of Science - General Studies
Delgado Community College
CERTIFICATE - Travel and Tourism
Canadian School of Travel and Tourism
Bachelor of Science - Business Administration
Southern University of New Hampshire
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