Nicole Green
Worthington,OH
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Hospitality Professional/Bartender/Shift Lead
Muirfield Village Golf Club
05.2018 - Current
- Observing and following direction of managerial staff
- Swept floors and deep cleaned all surfaces including floors, counters, sinks, etc. as needed and before closing out shifts
- Ensured guest experience was at or exceeding service standards
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Inspected dishes and utensils for cleanliness.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Trained new staff members on proper customer service and hospitality policies.
- Reduced risks by maintaining clean and organized work environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Web Sales Assistant Manager
Aspen Ski and Board
01.2022 - Current
- Stocked shelves and supplies and organized displays
- Greeted customers and ascertained customer's needs
- Trained and served as a peer coach for new employees
- Prepared merchandise for sales floor
- Helped customers with questions, problems and complaints in person and via telephone
- Provided repeat customers with exceptional care and attention
- Maintained opening and closing protocols
- Prioritized and accomplished a wide range of tasks each shift
- Demonstrated use and care of merchandise and store property
- Verified that all customers received receipts for purchases
- Monitored entrances, exits, and fitting rooms for signs of theft
- Developed positive customer service relationships through friendly greetings and excellent service
- Organized racks and shelves to maintain the visual cleanliness and appeal of the store
- Kept work areas clean and neat at all times
Ski/ Snowboard Instructor
Mad River Mountain
12.2016 - Current
- Properly instructed skiing and snowboarding technique of all levels ages 3-13
- Thorough communication with parents
- Tailoring curriculum to each student to best ensure learning
- Set-up and tear-down of learning areas
- Maintained a safe learning environment
- Check-in and out of students
- Adjust and provide equipment to be proper fitting and safe
- Maintained a collected, polite, and proper attitude and atmosphere
Education
Graduate Certificate - Cosmetology
Aveda Institute
Columbus, OH09-2024
High School Diploma -
Olentangy High School
Lewis Center, OH09-2018
Skills
- Complex Problem-solving
- Cross-functional teamwork
- Customer service
- Time management
- Safe service compliance
- Mixology
- Health codes compliance
- Food preparation
- Daily specials memorization
- Order delivery practices
- Allergy awareness
- Guest engagement
Timeline
Web Sales Assistant Manager
Aspen Ski and Board
01.2022 - Current
Hospitality Professional/Bartender/Shift Lead
Muirfield Village Golf Club
05.2018 - Current
Ski/ Snowboard Instructor
Mad River Mountain
12.2016 - Current
Graduate Certificate - Cosmetology
Aveda Institute
High School Diploma -
Olentangy High School
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