Nicole Green

• Delivered an exceptional level of customer service to patients, physician offices, and IPA-contracted providers, ensuring timely and accurate support.
• Assisted with direct site scheduling and obtained prior authorizations for advanced imaging studies, streamlining access to essential diagnostic services.
• Managed VIP and Special Handling cases, providing personalized support to medical groups and IPA providers for scheduling, STAT requests, medical records, and report distribution.
• Conducted weekly outreach to over 150 patients to promote and educate on new mammography technology, supporting marketing and engagement initiatives.
• Supported onboarding and training of new hires by providing hands-on guidance and sharing best practices to ensure team readiness and service quality.
• Resolved patient and provider complaints by identifying solutions and escalating concerns through the appropriate internal channels, maintaining a high standard of care and satisfaction.

Practice Operations Coordinator

• Assisted the Vice President with daily operational tasks, including accounting duties, invoice payments, supply ordering, and shipment tracking to ensure seamless practice flow.
• Processed product returns and tracked reimbursements to maintain financial accuracy and inventory control.
• Created marketing materials including physician biographies, educational lobby videos, and patient booklets to enhance brand awareness and patient education about NeuroSpine Institute services and staff.
• Trained and onboarded new hires across multiple departments to ensure consistency and efficiency in operations.

Authorizations Coordinator

• Managed all incoming insurance authorizations from multiple payers, ensuring complete and accurate patient chart preparation for physician review.
• Coordinated communication with physician offices, insurance companies, and legal firms to validate documentation and support timely patient care.
• Maintained compliance through detailed recordkeeping and authorization accuracy.

Physical Therapy Lead Coordinator

• Scheduled physical therapy sessions and prepared detailed reports for physician evaluation.
• Educated patients on proper use of physical therapy equipment and assisted in troubleshooting issues for improved treatment outcomes.
• Hired and trained physical therapy aides, overseeing their performance and integration into the team.

Lead Triage Coordinator

• Scheduled and coordinated daily patient flow for up to 55 patients, ensuring efficient clinic operations and minimized wait times.
• Created comprehensive surgery packets for physicians and patients, including pre-authorization verification and procedural details.
• Conducted patient education for pre- and post-operative care, and performed clinical tasks such as taking vitals and glucose levels as needed.

Radiology Reporting Coordinator

• Tracked and reported radiology batch readings to ensure timely physician review and patient follow-up.
• Maintained and filed a comprehensive radiology log to support compliance and audit readiness.

• Achieved customer service and HR objectives by recruiting, onboarding, training, coaching, and managing employee performance in a fast-paced environment.
• Developed employee schedules and assignments to ensure proper shift coverage and workload balance.
• Provided leadership through coaching, counseling, and when necessary, corrective actions to maintain a positive and productive team dynamic.
• Communicated job expectations clearly while planning and reviewing compensation and performance evaluation processes.
• Ensured compliance with company policies and procedures, promoting a professional and accountable workplace culture.
• Continuously improved service quality by evaluating and redesigning processes, establishing performance metrics, and implementing data-driven changes.
• Monitored customer service trends and team KPIs to proactively identify areas of improvement and lead change initiatives.
• Handled escalated customer inquiries and resolved complex issues, maintaining high levels of customer satisfaction and retention.

• Created and followed up on new and existing leads, consistently meeting or exceeding performance targets (100%+ performance rate).
• Scheduled and co-piloted test drives to provide customers with a confident and informed buying experience.
• Assisted customers through the full vehicle ordering process, ensuring a smooth and customized experience.
• Maintained 100% accuracy of customer profiles, regularly updating CRM systems to reflect changes in preferences and interactions.
• Generated detailed performance and store activity reports to support operational insights and team goals.
• Handled an average of 100+ customer calls per day, providing solutions, sharing product knowledge, and promoting new offerings.
• Conducted weekly follow-ups with 50+ customers to ensure post-purchase satisfaction and build long-term loyalty.
• Took ownership of store organization and cleanliness to reflect brand standards and enhance the customer experience.
• Applied up-to-date product knowledge daily to inform customer conversations and influence purchasing decisions.

• Completed and processed lease packages for all rentals, maintaining a consistent occupancy rate of over 99%.
• Greeted, pre-qualified, and followed up with prospective tenants; conducted engaging apartment tours while showcasing property features and benefits.
• Resolved resident complaints efficiently, documenting all actions taken and ensuring timely follow-up for satisfaction.
• Collected monthly rent, application fees, and security deposits; maintained accurate records of all financial transactions in accordance with company policies.
• Coordinated move-ins and move-outs, ensuring all documentation and unit inspections were completed for smooth transitions.
• Created and submitted maintenance work orders and followed up with residents to confirm service resolution and satisfaction.
• Answered phone and email inquiries, scheduled property visits, and supported administrative operations to help streamline the leasing process.

• Delivered call-by-call assistance for account managers and clients, supporting a wide range of banking services.
• Handled money transfers, issued money transfer orders, and assisted with registration/deregistration for direct and telephone banking services.
• Responded to customer inquiries related to checking accounts, savings, loans, and lines of credit, providing accurate and helpful information.
• Supported debit advice processing and engaged in a sales-forward approach to encourage follow-up appointments or callbacks with branch managers.
• Blocked and reordered debit and credit cards as needed, ensuring account security and customer satisfaction.
• Organized and removed outdated online banking files to maintain system efficiency and regulatory compliance.

• Efficiently managed patient care, clinical duties, and office operations in a busy practice with 4 dentists and 7 dental assistants.
• Exposed and processed dental X-rays (digital and film), maintained accurate patient records, and ensured proper documentation of procedures and treatments.
• Sterilized and prepared dental instruments and operatories according to OSHA and infection control standards.
• Assisted chairside in all general and specialty procedures, including restorative, surgical, endodontic, and orthodontic treatments.
• Scheduled patient appointments, handled billing, submitted insurance claims, and followed up on outstanding claims to support smooth administrative operations.
• Educated patients on post-operative care, preventive oral health, and treatment plans to enhance long-term dental outcomes.
• Fabricated provisional crowns, poured impressions, trimmed models, and prepared orthodontic trays and appliances in the dental lab.
• Maintained accurate inventory, performed routine operatory cleaning, and prepared materials for specialized procedures.
• Known for creating a calm, comfortable atmosphere for patients, reducing anxiety and enhancing overall care experience.