Nicole Greenwood
Elk Grove,CA
Summary
Highly motivated research data analyst with extensive experience in enterprise risk management, workforce analysis, records management, and customer service. Skilled at identifying and mitigating risks, analyzing workforce trends, and developing reports and recommendations to support strategic decision-making. Thrives in fast-paced environments, performing regular and recurring duties independently without supervision, but is experienced coordinating and leading cross-functional teams. A self-starter with excellent oral and written communication skills, and a proven team player capable of working with people at all levels of an organization, as well as leading teams.
Overview
11
11
years of professional experience
Work History
Research Data Analyst
California Department of Public Health
Sacramento , CA
2018.01 - Current
- Independently gathered and analyzed complex data and other materials utilizing technical and analytical skills to meet Enterprise Risk Management and Compliance (ERMC) Program objectives to ensure that work is adequately supported
- Reviewed California Department of Public Health (CDPH) historical documents, applicable policy documents, benchmark data, comparable internal and external risk assessments, and industry publications in preparation for enterprise or program area risk assessments
- Conducted internal control and compliance special projects to support risk report development
- Responsible for the preparation and development of the Department’s State Leadership Accountability Act reports as required by Government Code 13400-13407
- Lead the development and facilitation of risk management and risk assessment trainings for CDPH staff throughout the organization and maintained ERMC content relevant to these trainings to ensure it is reflective of any changes to organization structure, policies, or other requirements
- Assisted in the design and preparation of clear, accurate, and complete risk management reports, memorandums, and working papers
- Assisted in performing statistical analysis and assessments to develop data visualizations with risk data collected through enterprise risk management or compliance projects
- Assisted with preparing reports with recommendations and findings from current risk assessments for executive-level management review.
Call Center/Customer Service Supervisor
Performance Food Group
Livermore , CA
2015.01 - 2018.01
- Assisted in the formulation of targets for individuals and teams
- Hired and onboarded new call center employees
- Answered questions from staff and provide guidance and feedback
- Anticipated escalation and take over calls when needed
- Devised ways to optimize procedures and keep staff motivated
- Ensured adherence to policies for attendance, established procedures etc
- Kept executive management informed on issues and problems.
Records Management Clerk
Inland Empire Utilities Agency
Chino , CA
2013.01 - 2014.01
- Located and delivered documents, records, and any other requested information to both agency personnel and the general public
- Prepared, scanned, and imported legal documents into the imaging system, including ordinances, resolutions, minutes, contracts, agendas, and project files
- Managed various accounting and fiscal duties, such as processing purchase orders, requisitions and check requests
- Responsible for all aspects of records maintenance: protection, retrieval, and destruction
- Developed procedures to increase the efficiency of numerous areas, including filing and organizing records to increase the efficiency of retaining/recovering documents, reports and records
- Maintained a detailed delivery calendar to coordinate schedules, installation consultations and appointments
- Captured and entered confidential information into specific files and forms from recorded material.
Operator
Leprino Foods
Lemoore
- A highly talented risk management professional and data analyst with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality
- Extremely accurate and organized with strong skills in scheduling, data entry and management, document preparation, and accurate records retrieval and maintenance
- Thrive in fast-paced environments performing regular and recurring duties independently without supervision
- Self-starter with excellent oral and written communication skills
- Proven team player with the ability to work with people at all levels of a corporation.
Education
Bachelor of Science - Communications
University of Phoenix
General Studies -
Southwestern College
Skills
- Core Competencies
- Customer Service
- Administrative Support
- Client Relations
- Records Management
- Data Entry
- Customer Loyalty
- Document Preparation
- Risk Management
- Clerical Duties
- Analyst
- Computer skills
- Research
Additional Credentials
Microsoft Office – Word, Excel, PowerPoint, Outlook, Access; SAP; Net Documents; CIPO; LibertyNet
Selected Highlights
- Remarkable ability to retain a large variety of information and interpret it to various publics, as well as the strong ability to multi-task and perform secretarial and clerical duties with speed and accuracy without supervision.
- Demonstrate a high-level of ability utilizing various computer software programs and packages.
- Immense ability to maintain a good working relationship with all co-workers, clients and the public.
- Strong interpersonal, communication, and organizational skills.
- Proven experience in providing the highest level of customer service.
- Recognized as a leader with strengths in records management, risk management and data entry.
References
Available Upon Request
Timeline
Research Data Analyst
California Department of Public Health
2018.01 - Current
Call Center/Customer Service Supervisor
Performance Food Group
2015.01 - 2018.01
Records Management Clerk
Inland Empire Utilities Agency
2013.01 - 2014.01
Operator
Leprino Foods
Bachelor of Science - Communications
University of Phoenix
General Studies -
Southwestern College
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