Nicole Groh
Mayville,WI
Summary
Forward-thinking team leader with a proven track record of efficiently operating departments to meet organizational goals. Skilled at aligning employees with roles that optimize their performance, leading to successful outcomes. Proactive and hardworking, constantly focused on driving continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager & Community Outreach (CPhT)
Hometown Pharmacy LTC
06.2021 - Current
- Assistant manager to the managing pharmacist
- Process and fill prescriptions sent in by providers
- Answer phone calls from patients
- Call insurance companies with claim issues
- Check out customers
- Create and post store facebook content
- Plan store events and community involvement
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Personal Trainer and Group Fitness Instructor
Creating You Fitness
01.2019 - 05.2022
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Demonstrated proper technique for exercises to avoid injuries.
Marketing Coordinator
The TAG Center
07.2020 - 01.2022
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Planned and executed internal and external marketing events.
- Continually maintained and improved company's reputation and positive image in markets served.
Group Fitness Instructor for Senior Citizens
Excel2BWell Wellness Solutions
01.2019 - 12.2020
- SilverSneakers Instructor
- Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.
- Prepared and inspected course equipment to verify safety and cleanliness before classes.
- Taught diverse group fitness classes for senior citizens designed to improve cardiovascular health, strength and mobility.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Personal Trainer/Group Fitness Instructor
Marshfield Clinic Health System
09.2019 - 10.2020
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Call Center Representative
Spaulding Clinical
05.2017 - 01.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Manager
Mayville Area Chamber Of Commerce
09.2015 - 10.2016
- Accomplished multiple tasks within established timeframes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Office Manager/ Marketing Administrator
No Knots Therapeutic Massage & Day Spa
03.2014 - 01.2016
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Established team priorities, maintained schedules and monitored performance.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - Childcare & Development
Moraine Park Technical College
Fond Du Lac, WI06-2004
High School Diploma -
Mayville High School
Mayville, WI06-2002
Skills
- Customer Service
- Marketing
- Multitasking and organization
- Facebook Marketing
- Event Planning
- Administrative Support
- Management
- Calendar Management
- Receptionist
- Group Fitness
- Personal Training
- Digital Marketing
- Email Marketing
- Social Media Management
- Pharmacy Technician Experience
- Pharmacy software
- Customer service
- Retail sales
Certification
- CPR & AED, 02/01/23, Basic lifesaver CPR and AED training
- Group fitness instructor, Present, Certified to teach Classic and Circuit classes
- Certified Personal Trainer, 09/01/21, Certified through Action Personal Training.
- First Aid Certification, Present
- Pharmacy Technician Certification, Present
- Pharmacy Technician License, Present
- Driver's License, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Assistant Manager & Community Outreach (CPhT)
Hometown Pharmacy LTC
06.2021 - Current
Marketing Coordinator
The TAG Center
07.2020 - 01.2022
Personal Trainer/Group Fitness Instructor
Marshfield Clinic Health System
09.2019 - 10.2020
Personal Trainer and Group Fitness Instructor
Creating You Fitness
01.2019 - 05.2022
Group Fitness Instructor for Senior Citizens
Excel2BWell Wellness Solutions
01.2019 - 12.2020
Call Center Representative
Spaulding Clinical
05.2017 - 01.2018
Manager
Mayville Area Chamber Of Commerce
09.2015 - 10.2016
Office Manager/ Marketing Administrator
No Knots Therapeutic Massage & Day Spa
03.2014 - 01.2016
- CPR & AED, 02/01/23, Basic lifesaver CPR and AED training
- Group fitness instructor, Present, Certified to teach Classic and Circuit classes
- Certified Personal Trainer, 09/01/21, Certified through Action Personal Training.
- First Aid Certification, Present
- Pharmacy Technician Certification, Present
- Pharmacy Technician License, Present
- Driver's License, Present
No Degree - Childcare & Development
Moraine Park Technical College
High School Diploma -
Mayville High School
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