Nicole Groh
Mayville
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager & Certified Pharmacy Technician
Hometown Pharmacy
06.2021 - Current
- Assistant manager to the managing pharmacist
- Process and fill prescriptions sent in by providers
- Answer phone calls from patients
- Call insurance companies with claim issues
- Check out customers
- Create and post store facebook content
- Plan store events and community involvement
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and mentored staff on customer service protocols and medication management procedures.
- Collaborated with healthcare providers to enhance patient care services and medication adherence programs.
Personal Trainer and Group Fitness Instructor
Creating You Fitness
01.2019 - 05.2022
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Demonstrated proper technique for exercises to avoid injuries.
Marketing Coordinator
The TAG Center
07.2020 - 01.2022
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Planned and executed internal and external marketing events.
- Continually maintained and improved company's reputation and positive image in markets served.
Group Fitness Instructor for Senior Citizens
Excel2BWell Wellness Solutions
01.2019 - 12.2020
- SilverSneakers Instructor
- Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.
- Prepared and inspected course equipment to verify safety and cleanliness before classes.
- Taught diverse group fitness classes for senior citizens designed to improve cardiovascular health, strength and mobility.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
- Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
Personal Trainer/Group Fitness Instructor
Marshfield Clinic Health System
09.2019 - 10.2020
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Call Center Representative
Spaulding Clinical
09.2017 - 01.2018
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Manager
Mayville Area Chamber Of Commerce
09.2015 - 10.2016
- Accomplished multiple tasks within established timeframes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Volunteered to help with special projects of varying degrees of complexity.
Office Manager/ Marketing Administrator
No Knots Therapeutic Massage & Day Spa
03.2014 - 01.2016
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Established team priorities, maintained schedules and monitored performance.
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - Childcare & Development
Moraine Park Technical College
Fond Du Lac, WI06-2004
High School Diploma -
Mayville High School
Mayville, WI06-2002
Skills
- Customer Service
- Marketing
- Multitasking and organization
- Facebook Marketing
- Event Planning
- Administrative Support
- Management
- Calendar Management
- Receptionist
- Group Fitness
- Personal Training
- Digital Marketing
- Email Marketing
- Social Media Management
- Pharmacy Technician Experience
- Pharmacy software
- Customer service
- Retail sales
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Workload management
- Conflict resolution
- Retail operations
- Operations management
- Customer rapport
- Customer relationship management (CRM)
Certification
- Basic lifesaver CPR and AED certification 2024
- Certified Group fitness instructor
- Certified Personal Trainer
- First Aid Certification
- Pharmacy Technician Certification
- Pharmacy Technician License
- Driver's License
Timeline
Assistant Manager & Certified Pharmacy Technician
Hometown Pharmacy
06.2021 - Current
Marketing Coordinator
The TAG Center
07.2020 - 01.2022
Personal Trainer/Group Fitness Instructor
Marshfield Clinic Health System
09.2019 - 10.2020
Personal Trainer and Group Fitness Instructor
Creating You Fitness
01.2019 - 05.2022
Group Fitness Instructor for Senior Citizens
Excel2BWell Wellness Solutions
01.2019 - 12.2020
Call Center Representative
Spaulding Clinical
09.2017 - 01.2018
Manager
Mayville Area Chamber Of Commerce
09.2015 - 10.2016
Office Manager/ Marketing Administrator
No Knots Therapeutic Massage & Day Spa
03.2014 - 01.2016
High School Diploma -
Mayville High School
No Degree - Childcare & Development
Moraine Park Technical College