NICOLE GROSS
Glen Rose,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
22
22
years of professional experience
Work History
Real Estate Agent
PINNACLE REALTY ADVISORS
04.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Real Estate Agent
Century 21
10.2015 - 04.2021
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
Real Estate Agent
Keller Williams
04.2013 - 10.2015
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
TEAM LEAD
GM Financial - Americredit Financial Services
06.2007 - 04.2013
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Escrow Assistant
Ticor Title
01.2005 - 06.2007
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
Escrow Assistant
Land America American Title
06.2002 - 01.2005
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
Education
BBA - Marketing
The University of Texas At Arlington
Arlington, TX12.2009
Associate of Arts - Business And Real Estate
Tarrant County College
Fort Worth, TX12.2004
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Team Leadership
- Contract Negotiation
- Proficient in Microsoft Office
- Time Management
- Attention to Detail
- Adapt well to change
- Organizational Skills
- Excellent multi-tasking ability
Timeline
Real Estate Agent
PINNACLE REALTY ADVISORS
04.2021 - Current
Real Estate Agent
Century 21
10.2015 - 04.2021
Real Estate Agent
Keller Williams
04.2013 - 10.2015
TEAM LEAD
GM Financial - Americredit Financial Services
06.2007 - 04.2013
Escrow Assistant
Ticor Title
01.2005 - 06.2007
Escrow Assistant
Land America American Title
06.2002 - 01.2005
BBA - Marketing
The University of Texas At Arlington
Associate of Arts - Business And Real Estate
Tarrant County College
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