Nicole Grumbles
Denton,TX
Summary
Forward-thinking team leader proficient in managing logistic operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Director of Operations
American Diamond Logistics
11.2022 - Current
- Oversaw daily operations for a team of 21 logistics professionals across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Assisted in recruiting, hiring and training of team members.
- Designed and implemented standard operating procedures that increased overall productivity in logistics operations.
- Identified potential risks and implemented mitigation strategies to minimize impact to the company
- Developed detailed project plans to outline scope, goals, deliverables, and timelines, ensuring successful outcomes.
Operations Manager
American Diamond Logistics
01.2021 - 11.2022
- Managed a cross-functional team consisting of 15 of logistics professionals to ensure smooth operations, maintaining strong communication and collaboration among all departments.
- Facilitated cross-training programs for logistics staff members, enhancing overall team flexibility and adaptability during peak periods or employee absences.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Analyzed market trends to forecast changes to truck costs
- Demonstrated adaptability in managing diverse projects, showcasing strong understanding of each unique context and requirements.
- Exceeded client expectations by delivering high-quality results ahead of schedule through diligent planning and execution efforts.
Logistics Team Lead
American Diamond Logistics
08.2019 - 01.2021
- Managed a team of 2 Logistics Coordinators
- Collaborated closely with sales teams to develop tailored logistics solutions that met unique customer requirements.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Negotiated favorable shipping contracts with carriers, reducing transportation costs while maintaining service quality.
Logistics Coordinator
American Diamond Logistics
10.2018 - 08.2019
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
- Reduced transportation costs by negotiating favorable contracts with carriers and vendors.
- Participated in regular meetings with other members of management team to align department goals with overall company objectives.
- Resolved billing discrepancies by liaising with accounting department personnel, ensuring accuracy in financial reporting related to shipping activities.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Department Supervisor with Keys
Walmart
01.2017 - 10.2018
Layaway Supervisor / Team Lead
Walmart
09.2016 - 12.2016
Site to Store Associate
Walmart
09.2014 - 09.2016
Cashier
Walmart
10.2013 - 08.2014
Retail Sales Associate
TJX Companies, Marshalls
07.2012 - 10.2013
Education
Bachelor of Science - Agricultural Business Management
Tarleton State University
Stephenville, TX12.2018
Skills
- Risk Mitigation
- Decision-Making
- Data Analysis
- Process Improvement
- Strategic planning and execution
- Employee Development
- Problem-solving aptitude
- Time Management
- Price Structuring
- Organizational Structuring
- Attention to Detail
- Analytical Skills
Timeline
Director of Operations
American Diamond Logistics
11.2022 - Current
Operations Manager
American Diamond Logistics
01.2021 - 11.2022
Logistics Team Lead
American Diamond Logistics
08.2019 - 01.2021
Logistics Coordinator
American Diamond Logistics
10.2018 - 08.2019
Department Supervisor with Keys
Walmart
01.2017 - 10.2018
Layaway Supervisor / Team Lead
Walmart
09.2016 - 12.2016
Site to Store Associate
Walmart
09.2014 - 09.2016
Cashier
Walmart
10.2013 - 08.2014
Retail Sales Associate
TJX Companies, Marshalls
07.2012 - 10.2013
Bachelor of Science - Agricultural Business Management
Tarleton State University
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