Nicole Gubber
Auburn,Ma
Summary
I am a detail-oriented and highly-motivated employee capable of completing all duties assigned with little, if any, supervision. I have demonstrated skills for staying on task while possessing great powers of observation & problem solving abilities. I am not afraid or opposed to physical labor. I have always worked as a team player pitching in wherever assigned without complaint. I’m very outgoing with a winning “can do” personality, with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Clerk III
Worcester Recovery Center & Hospital
11.2024 - Current
Clerk V Supervisor
Worcester Recovery Center & Hospital
03.2024 - 11.2024
- ~ Treats all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating the patient's perspective into all facets of care; will advocate for patients, facilitate timely resolution of patient concerns and assist patients in the exercise of their rights.
- ~ Answers telephone calls and provides routine information concerning agency services according to established procedures
- ~ Files and retrieves material such as correspondence, reports, Medical Record forms, etc. in accordance to detailed procedure.
- ~ Prepares standardized forms such as routing, tracking slips, etc. according to detailed procedure.
- ~ Receives and distributes incoming mail, packages, etc, to appropriate individuals with the assigned unit.
- ~ Posts information to records according to prescribed procedures.
- ~ Operates specialized office machines and equipment requiring training: computers, photocopiers, fax machines, etc.
- ~ Reviews forms, lists, documents, correspondence and/or reports for accuracy and completeness.
- ~ Performs typing functions such as typing forms, routine correspondence, envelopes, labels, index cards, etc.
- ~ Maintains medical records according to established procedures to ensure accurate & complete information.
- ~ Answers inquiries relative to laws, rules, regulations, policies & procedures governing agency services.
- ~ Schedules or arranges conferences, meetings, interviews, or similar activities by reserving required facilities, checking the availability of facilities and attendance by appropriate individuals.
- ~ Prepares requisitions according to standard procedures to replenish supplies.
- ~ Notifies appropriate parties, orally and in writing, of information such as meetings, conferences, court decisions, trial cancellations, patient arrivals and discharges, etc.
- ~ Complies statistical information to be included in reports of agency activities.
- ~ Proofreads typed material for grammatical, punctuation and spelling errors and for proper format, accuracy and completeness.
- ~ Composes correspondence for routine letters such as requests for information, confirmation of meetings, etc.
- ~ Provides overall supervision and direction to Clerk III Unit Clerks
- ~ Ensures that unit clerk duties are carried out as directed-coordinates efforts in accomplishing assigned work objectives.
- ~ Ensures Unit Clerk coverage is provided on all units.
- ~ Ensures units are organized and procedures are consistent on all units.
- ~ Performs other duties as required.
Clerk III
Worcester Recovery Center & Hospital
02.2017 - 03.2024
- ~ Treats all patients with dignity and respect through interactions which affirm the individual’s needs and preferences and by optimally integrating the patient's perspective into all facets of care; will advocate for patients, facilitate timely resolution of patient concerns and assist patients in the exercise of their rights.
- ~ Answers telephone calls and provides routine information concerning agency services according to established procedures
- ~ Files and retrieves material such as correspondence, reports, Medical Record forms, etc. in accordance to detailed procedure.
- ~ Posts information to logs or records according to prescribed procedures.
- ~ Operates specialized office machines and equipment requiring computers, photocopiers, fax machines, etc.
- ~ Reviews forms, lists, documents, correspondence and/or reports for accuracy and completeness
- ~ Maintains Medical records according to established procedures in order to ensure accurate and complete information.
- ~ Answers inquiries relative to laws, rules, regulations, policies and procedures governing agency services.
- ~ Schedules or arranges conferences, meetings, interviews, or similar activities by reserving required facilities, checking the availability of parties involved and notifying appropriate individuals of dates, times and locations to ensure the availability of facilities and attendance by appropriate individuals.
- ~ Notifies appropriate parties, orally and in writing, of information such as meetings, conferences, court decisions, trial cancellations, patient arrivals and discharges, etc.
Mental Health Worker
Worcester Recovery Center & Hospital
03.2009 - 02.2017
- ~ Completes all MHW forms & documents within MHIS computer system
- ~ Conducts searches of clients belongings, removes sharps & or contraband according to policy & procedures
- ~ Secures clients valuables
- ~ Contributes to effective interpersonal & community relations to ensure quality of clients care
- ~ Maintains clients privacy & confidentiality at all times
- ~ Communicates in a courteous manner to clients & visitors
- ~ Completes assigned coverage & other duties on a daily schedule according to hospital policy in order that a safe a therapeutic environment is maintained
- ~ Adheres to policies, rules of facility
- ~ Engages with clients & demonstrates abilities to work cooperatively & effectively with client
- ~ Monitors clients status & responds to emergencies as necessary
- ~ Participates in the documents of incidents
- ~ Recognizes potential problem situations & intervenes to prevent conflict
- ~ Demonstrates knowledge of non-violent strategies to deescalate situations
Cashier/General Merchandise Clerk
Stop & Shop
07.2007 - 01.2014
- ~ Handle cash transactions with customers
- ~ Scan goods & collect payments
- ~ Issue receipts, refunds, cash out tickets
- ~ Redeem stamps & coupons
- ~ Resolve customer complaints, guide them & provide relevant information
- ~ Greet customers when entering or leaving the store
- ~ Maintain clean & tidy workplace
- ~ Keep reports of transactions
- ~ Bag, box or wrap packages
- ~ Pleasantly deal with customers to ensure satisfaction
- ~ Interacting with customers sensing their mood & topic of interest
- ~ Accompanying customers & showing them a range of products stocked on shelves
- ~ Breaking down grocery load from pallets off the delivery truck & stalking shelves
- ~ Maintain stock of all products and display same in compliance to merchandising standards and coordinate with various special events for efficient merchandise selection.
PCA Personal Care Assistant
Stavros Advocates for Independent Living
02.2011 - 03.2011
- ~ Assisted handicapped/special needs child with activities of daily living
- ~ Provided social support & participated in recreational activities
- ~ Assisted in transporting child on bus to school
Education
Diploma -
Doherty Memorial High School
05-2006
Skills
- Medical record management
- Office administration
- Data entry accuracy
- Compliance documentation
- Scheduling coordination
- Customer service
- Team leadership
- Communication skills
- Attention to detail
- Problem solving
- Organizational skills
- Time management
- Multitasking and organization
- Team collaboration
- Empathy and patience
- Reports and documents
- Work ethic and integrity
- Records maintenance
Timeline
Clerk III
Worcester Recovery Center & Hospital
11.2024 - Current
Clerk V Supervisor
Worcester Recovery Center & Hospital
03.2024 - 11.2024
Clerk III
Worcester Recovery Center & Hospital
02.2017 - 03.2024
PCA Personal Care Assistant
Stavros Advocates for Independent Living
02.2011 - 03.2011
Mental Health Worker
Worcester Recovery Center & Hospital
03.2009 - 02.2017
Cashier/General Merchandise Clerk
Stop & Shop
07.2007 - 01.2014
Diploma -
Doherty Memorial High School
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