Nicole Stefany Guerrero Gantiva
Atlanta,GA
Summary
With over four years of experience in the hospitality industry as a supervisor and room inspector, I
have developed key skills in customer service, team leadership, and operational management, ensuring
exceptional guest experiences. My ability to quickly adapt to new challenges allows me to excel in
dynamic, service-oriented environments.
Additionally, I have a strong background in sales, handling inquiries, resolving concerns with empathy,
and always striving to exceed customer expectations. My experience in talent management and
recruitment has enabled me to identify and select candidates that align with company needs, organizing
interviews and providing solutions that match strategic goals.
My goal is to combine my passion for service with my skills in talent acquisition, contributing to company
growth through innovative solutions and an exceptional customer experience.
Overview
6
6
years of professional experience
Work History
Supervisor/Housekeeper Team Supervisor
Hilton
Atlanta, GA
10.2024 - Current
- As a room inspector at the hotel, my primary responsibility is to ensure that all rooms meet the established cleanliness and presentation standards
- My duties include:
- Room Inspections: Conduct thorough inspections of rooms after the housekeeping staff has finished, verifying that each area is clean, organized, and in perfect condition for guests
- Attention to Detail: Ensure that all items in the room, from bedding to toiletries, are in place and meet the hotel's quality standards
- Coordination with Staff: Work closely with the housekeeping team and the front desk to resolve any issues and ensure a positive experience for guests
- Inventory Management: Monitor and manage cleaning supplies and room amenities, reporting any needs for replenishment
- Training and Supervision: Provide training and guidance to housekeeping staff to maintain hotel standards and ensure that all procedures are followed properly
- Problem Resolution: Address any guest concerns or complaints related to cleanliness and room presentation, ensuring that corrective actions are taken immediately
- My commitment to service excellence and my ability to pay attention to detail contribute to guest satisfaction and the maintenance of the hotel's reputation
Supervisor Housekeeping
Embassy Suites by Hilton
Sandy Springs, GA
04.2024 - 08.2024
- As a Housekeeping Supervisor at Embassy Suites, I was responsible for ensuring that all rooms were prepared to meet the suite-level standards of cleanliness and presentation
- My role involved overseeing the housekeeping team, coordinating the cleaning process, and inspecting rooms to guarantee they were ready for guests
- I focused on maintaining the high standards of the hotel, ensuring each suite met the quality expectations before guest check-in
Assistant Manager Housekeeping / supervisor
Hotel Colee
Atlanta, GA
04.2022 - 04.2024
- At Hotel Colee, I served in a dual role as Housekeeping Supervisor and Assistant Manager
- I was responsible for overseeing a cleaning team, ensuring that all areas of the hotel met the highest standards of cleanliness and presentation
- My duties included assigning and monitoring daily tasks, as well as inspecting guest rooms and public areas to ensure guest satisfaction
- In my role as Assistant Manager, I played a key part in creating and managing employee schedules to ensure efficient coverage and smooth operations
- I collaborated on placing orders for cleaning supplies and products, maintaining proper inventory levels and optimizing hotel resources
- I also maintained close contact with the laundry department, coordinating the delivery and receipt of linens and other items to ensure a continuous workflow and availability of necessary materials
- My focus on organization, operational efficiency, and effective communication allowed me to contribute significantly to the hotel's daily success, ensuring guests consistently had a high-quality experience
Extension promoter
Universidad UNINPAHU
Bogotá, Cundinamarca
01.2021 - 03.2022
- In my role as an Extension Promoter at UNINPAHU University, I professionally represented the institution, driving course enrollments through personalized calls and follow-ups
- I was responsible for generating new student leads, utilizing social media recruitment strategies to identify and connect with potential students
- My efforts earned me recognition as the top promoter of the year
- I represented the university at major events, managed student applications, and maintained a positive attitude in all interactions
- My focus on respecting colleagues and students, along with my empathy and teamwork skills, contributed to a collaborative and effective work environment
Sales assistant in call center
Syy travel solution
Bogotá, Cundinamarca
10.2019 - 04.2020
- In my role as an Auxiliary Sales Representative at Syy Travel Solution, I was responsible for selling credit cards through outbound calls
- I managed the sales process, including handling customer personal data and operating the system to track and process transactions
- My role involved effectively communicating the benefits of credit card products, addressing customer inquiries, and ensuring a smooth application process
Call Center Advisor
Cobrando BPO
Bogotá, Cundinamarca
01.2019 - 10.2019
- In my role as a Call Center Advisor at Cobrando, I was responsible for contacting clients to facilitate the payment of their credit card debts
- I managed sensitive personal information and handled payment arrangements with professionalism and accuracy
- My duties included negotiating repayment plans, addressing customer concerns, and ensuring the secure processing of financial transactions
Education
Técnico - Management of high-risk tasks
Politécnico internacional
Bogotá, Distrito Capital, Cundinamarca12.2021
Bachillerato -
Parroquial san Gregorio magno
Bogotá, Distrito Capital, Cundinamarca12.2016
Skills
- Administrative experience
- Word
- Excel
- Computing
- Customer service
- Lightspeed
- Leadership
- Lightspeed
- Cash management
- Hotsos
- Organizational skills
- Staff training
- Performing room inspections
- Team supervision
- Health and safety regulations
- Inspecting rooms
- Eye for aesthetics
- Employee evaluations
- Staff scheduling
- Laundry operations
- Recruitment
- Excel spreadsheets
Additional Information
I am a professional who has been working in various fields since I can remember, always seeking to learn and grow personally. My mother instilled in me the importance of excelling in everything I do, a principle I have carried throughout my career and education. I am known for my ability to learn quickly, adapt to new challenges, and consistently strive for excellence. My proactive and positive attitude towards teamwork and problem-solving reflects my lifelong commitment to professional and personal growth.
Languages
- Español, Nativo
- English, Intermedio
Willing To Relocate
Sandy Springs, GA
Personal Information
Authorized To Work: Yes
Timeline
Supervisor/Housekeeper Team Supervisor
Hilton
10.2024 - Current
Supervisor Housekeeping
Embassy Suites by Hilton
04.2024 - 08.2024
Assistant Manager Housekeeping / supervisor
Hotel Colee
04.2022 - 04.2024
Extension promoter
Universidad UNINPAHU
01.2021 - 03.2022
Sales assistant in call center
Syy travel solution
10.2019 - 04.2020
Call Center Advisor
Cobrando BPO
01.2019 - 10.2019
Técnico - Management of high-risk tasks
Politécnico internacional
Bachillerato -
Parroquial san Gregorio magno