Nicole Gustin
Round Mountain
Summary
Accomplished Postmaster and Postal Clerk with a proven track record at the United States Postal Office, excelling in workplace safety and problem-solving. Skilled in enhancing customer satisfaction and streamlining operations, leading to improved efficiency. Demonstrates strong verbal communication and a deep understanding of postal regulations, significantly contributing to team success and operational excellence.
Overview
15
15
years of professional experience
Work History
Postal Clerk
United States Postal Office
06.2020 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
Postmaster
United States Postal Office
05.2014 - 08.2018
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
Store Manager
La Sal Store
03.2010 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Campbell County High School
Gillette, WY05-1992
Skills
- Workplace Safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Mail Forwarding
- Handling and sorting mail
- Sorting procedures
- Postal regulations
Timeline
Postal Clerk
United States Postal Office
06.2020 - Current
Postmaster
United States Postal Office
05.2014 - 08.2018
Store Manager
La Sal Store
03.2010 - 04.2014
High School Diploma -
Campbell County High School
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