Nicole Gustin
Round Mountain
Summary
Accomplished Postmaster and Postal Clerk with a proven track record at the United States Postal Office, excelling in workplace safety and problem-solving. Skilled in enhancing customer satisfaction and streamlining operations, leading to improved efficiency. Demonstrates strong verbal communication and a deep understanding of postal regulations, significantly contributing to team success and operational excellence.
Overview
15
15
years of professional experience
Work History
Postal Clerk
United States Postal Office
Manhattan, NV
06.2020 - Current
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
Postmaster
United States Postal Office
La Sal, UT
05.2014 - 08.2018
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Collaborated with other postmasters in the region to share best practices, enhancing overall postal service quality.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
Store Manager
La Sal Store
La Sal, UT
03.2010 - 04.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
High School Diploma -
Campbell County High School
Gillette, WY05-1992
Skills
- Workplace Safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Mail Forwarding
- Handling and sorting mail
- Sorting procedures
- Postal regulations
Timeline
Postal Clerk
United States Postal Office
06.2020 - Current
Postmaster
United States Postal Office
05.2014 - 08.2018
Store Manager
La Sal Store
03.2010 - 04.2014
High School Diploma -
Campbell County High School