Nicole Gutierrez
Miami,FL
Summary
Dedicated, and motivated to served to customer service with positivism, enthusiasm, respect and fully work ethic.
Overview
3
3
years of professional experience
Work History
Patient Representative Coodinator
Sanitas Medical Center
02.2023 - Current
- Interacted with patients, maintaining focus on courtesy, respect and professionalism.
- Greet +60 patients daily, checking them in and out for any appointment that they will have.
- Provided patients with required paperwork and verified information for records.
- Help the patient with any concern or question that they might have.
- Handle phone calls with patient due appointments, reminders or any other
concern. - Do previsit planning and make sure that everything is in order for any upcoming appointments that the Primary Care Provider previous assigned will have.
- Identified insurance payer sources and verified insurance coverage.
- Collect copayments in alignment with insurance coverage.
Front Desk Receptionist
Loman Industries
06.2022 - 02.2023
- Handled incoming and outgoing calls with overall customer satisfaction.
- Make orders successfully received by email and calls.
- Help every customer with any need and make them feel comfortable.
- Organize and file every customer information given after every invoice is made.
- Cleaned and organized lobby and reception areas to maximize guest comfort.
- Established and maintained good communications and teamwork with fellow associates and other departments.
Receptionist
The Ticket Clinic
07.2021 - 06.2022
- Handled incoming and outgoing telephone calls with an overall customer satisfaction core over 95%.
- Handled successfully 50+ phone calls a day with no complaints.
- Greeted customers, signed them in, and directed them to their destination.
- Performed administrative and clerical tasks.
Customer Service Associate Cashier
Michael Kors
08.2020 - 07.2021
- Helped customers with their needs successfully.
- Checked out customers, made returns and any other operations through the register.
- Handled any incoming and outgoing call answering to questions and any needs.
- Made my daily goal and a customers capture of 95%.
- Handled customer rushes during peak hours by adapting to fast paced and high-pressure situations.
- Exceeded expectations when assisting customers.
- Wrapped and prepared customer purchases for carry-out or delivery made through chats.
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2021
Skills
- COSTUMER SERVICE
- BILINGUAL,
- VERBAL AND WRITTEN COMMUNICATION}
- RESPONSIBILITY
- TIME MANAGEMENT
- FLEXIBILITY
- TEAMWORK
- MICROSOFT OFFICE
- SALES
- ORGANIZATION
- SOCIAL MEDIA
- PATIENT DOCUMENTATION
- CLINICAL DATA ENTRY
- INSURANCE VERIFICACION
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Representative Coodinator
Sanitas Medical Center
02.2023 - Current
Front Desk Receptionist
Loman Industries
06.2022 - 02.2023
Receptionist
The Ticket Clinic
07.2021 - 06.2022
Customer Service Associate Cashier
Michael Kors
08.2020 - 07.2021
High School Diploma -
Miami Coral Park Senior High School
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