Joseph Gutierrez
Fort Worth
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Hyperbaric Technician
Global Healthcare
09.2015 - 05.2019
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Administered medications and performed basic and advanced patient assessments.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Developed and implemented safety tracking, training and management programs for Arlington, TX location.
- Collaborated with operations management to keep equipment in good working order, replace worn items and plan updates.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained accurate patient charts and medical records.
Project Manager
Gcrew Maintenance
08.2012 - 04.2013
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
Property Manager
Gutierrez Consulting
08.2007 - 04.2013
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
Small Business Co-Owner
Detailers Unlimited
10.2004 - 07.2007
- Increased customer satisfaction by providing personalized service and addressing concerns promptly.
- Enhanced business operations for greater efficiency through streamlining processes and implementing new systems.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Cleaned and refurbished new and used automobiles to industry standards. Run day-to-day operations in shop to include quality control of services rendered.
- Processed payroll, filed company taxes and handled financial company matters.
Co-Owner/Consultant
671 I.T. Solutions
05.2004 - 07.2007
- IT support for business clients throughout Las Vegas. (Ex. Pelican Systems Group).
- Outside IT contracting work for various businesses.
- Offered support for specialize software to various clinics and law firms, consisting of PC maintenance and upgrade to Network Installation.
Customer Service Representative
Lennar Homes
12.2005 - 10.2006
- Improved JD Powers and Associate’s score from a low 3.3% to a company-wide all time high of 9.68%.
- Managed two (2) communities comprising of 262 homes.
- Responsible for cost and accountability to the company and homeowners when their requests for repairs as warrantable.
- Made decisions and settled controversial issues as it pertains to the Las Vegas building codes.
- Scheduled and coordinated with homeowners, trade partners for all work to be completed.
- Solicited three estimates for work or cost of work over $5,000 for submittal and review by management.
- Performed 30, 90 and 330-day warranty inspections.
- Followed up with homeowners and communicate work status of repairs to be completed and the status of any backorders pending.
- Promoted professional image and people skills. Submit weekly report on work completed within the community.
- Attended monthly corporate meetings, to track progress and performance of department.
- Maintained files of all work completed on each customers’ home.
Underwriter II
Wells Fargo Financial Bank
07.2003 - 11.2005
- Improved risk assessment accuracy by conducting thorough reviews of loan applications and financial documents.
- Enhanced underwriting efficiency with the implementation of an automated system for managing application data.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
- Streamlined debt collection processes for increased efficiency in the workplace.
Program Coordinator II
Port Authority Of Guam
07.1995 - 06.2002
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Technical work involved in planning, developing, implementing or coordinating federally funded and local programs and projects.
- Prepared digest of basic provisions and matching financial requirements.
- Examined federal registers and reports.
- Reviewed congressional bills and hearings related to grants and aides.
- Participated in the development and implementation of comprehensive plans and annual work programs.
- Directed and coordinated the operations, programs and activities in the marina.
- Coordinated work involved in the maintenance and repair of the marina.
- Prepared reports, planning documents and budget requirements relative to marina. Handled complaints and settled disputes of users.
- Compiled and verified various documents for billable services rendered.
- Codifies equipment and labor performance on vessel operations according to guidelines.
- Computed and summaries operational reports for billable services.
- Computed charges and prepared invoices.
- Reviewed disputed bills and prepared adjustments and credit memos.
- Explained billing procedures, application rates and other billing matters.
- Interpret, explain and apply tariff.
- Researched and compiled stats regarding gross tonnage of all vessels inbound and outbound, foreign and domestic, types of cargo, port of origin and all transshipment containers and cargo passing through our port.
- Provided reports and stats to management and Department of Commerce.
Education
National Registry of Emergency Medical Technicians -
Guam Community College
Mangilao, GU03.2018
• Engineering 62E
United States Army Reserve 9th RSC Cco 411
Fort Leonard Wood, MO07.1999
High School Diploma -
Guam Community College
Mangilao, GU11.1993
Skills
- Pressure Testing
- Patient Monitoring
- Adaptability
- Interpersonal Skills EMT
- Airway Management
- Critical Thinking
- Diabetic Emergencies
- Medical Emergencies
- Patient Assessment
- Medical Recordkeeping
- Quality Assurance Controls
- First aid proficiency
- Team Management
- Data Management
- Client Relationships
- Complaint resolution
Certification
- EMT - Certified Emergency Medical Technician
Wells Fargo Bank - December 2002
- Advanced Collections Excellence
- Collateral Protection Insurance
Wells Fargo Bank - March 2003
- Top Performer
Wells Fargo Bank - April 2003
- Collector of the Month
Timeline
Hyperbaric Technician
Global Healthcare
09.2015 - 05.2019
Project Manager
Gcrew Maintenance
08.2012 - 04.2013
Property Manager
Gutierrez Consulting
08.2007 - 04.2013
Customer Service Representative
Lennar Homes
12.2005 - 10.2006
Small Business Co-Owner
Detailers Unlimited
10.2004 - 07.2007
Co-Owner/Consultant
671 I.T. Solutions
05.2004 - 07.2007
Underwriter II
Wells Fargo Financial Bank
07.2003 - 11.2005
Program Coordinator II
Port Authority Of Guam
07.1995 - 06.2002
National Registry of Emergency Medical Technicians -
Guam Community College
• Engineering 62E
United States Army Reserve 9th RSC Cco 411
High School Diploma -
Guam Community College
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