Nicole Gutierrez
San Diego,CA
Summary
Driven and proactive graduate student from UCSD SIO aspiring to become an aquarist. Eager to apply strong work ethic, technical skills, and dedication to marine animal care. Committed to learning and mastering aquatic life support systems, water quality management, and husbandry practices to build a long-term career in aquarium science and marine conservation.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Fulfillment
Nordstrom Rack, The Shops at La Jolla Village
La Jolla
06.2025 - Current
- Accurately process and prepare online and in-store orders, ensuring timely delivery and high customer satisfaction.
- Organize and maintain inventory, performing regular stock checks to support smooth store operations.
- Collaborate with sales and customer service teams to locate merchandise, resolve order issues, and meet daily fulfillment targets.
- Operate point-of-sale and inventory management systems with attention to detail and efficiency.
- Maintain a clean, organized, and safe work environment in accordance with company standards.
Sales Lead
Event Network, Birch Aquarium
La Jolla
06.2023 - Current
- I oversee daily store functions, manage a team of associates, and implement sales strategies to meet and exceed daily goals.
- Provide exceptional customer service by greeting customers, assisting with product selections, and addressing any concerns or inquiries. Ensure a welcoming and professional environment for all shoppers.
- Drive sales by motivating and leading the sales team to achieve individual and store-wide sales goals. Develop and implement strategies to increase sales and customer satisfaction.
- Build and maintain strong relationships with customers to encourage repeat business and customer loyalty. Handle returns, exchanges, and customer complaints with professionalism and efficiency.
Apparel
Nordstrom Rack, The Shops at La Jolla Village
La Jolla
09.2024 - 06.2025
- Provide personalized styling and product recommendations to enhance the customer shopping experience.
- Maintain visually appealing and organized sales floor displays, following merchandising guidelines.
- Build rapport with customers, actively listening to needs and guiding them to the right fit, style, and size.
- Monitor inventory levels, restock merchandise, and communicate stock needs to management.
- Support sales goals by upselling complementary products and promoting current promotions.
- Ensure fitting rooms are clean, organized, and ready for customer use.
Expedition Participant
BIOMA Travel
Costa Rica
08.2024 - 09.2024
- Participated in BIOMA’s summer 2024 “Costa Rica Sea Turtle Field Course and Expedition” and gained experience with hands-on sea turtle conservation efforts.
- Trained with LAST (Latin American Sea Turtles) about in-water sea turtle research and mangrove restoration
- Data collection: turtle measurements including their, curved carapace length -CCL-, weight, curved carapace width -CCW- and blood sample
- Worked with Green and Hawksbill turtles: sex determination, tail measurements, number of barnacles, evidence of previous tags -EPT-, tagging and microchip
- Tea Mangrove and Red Mangrove reforestation
Education
Bachelors of Science - Marine Biology
University of California San Diego
San Diego06-2024
Associates Degree for Transfer - Biology
San Diego Mesa College
San Diego05-2022
Skills
- Detail oriented
- Bilingual
- Problem solving
- Teamwork and collaboration
- Technical and fieldwork proficiency
- Experience with handling marine organisms in lab
- Customer service
- Friendly, positive attitude
Certification
BIOMA Certification
It accredits for the biological research done in the Peninsula de Osa, Costa Rica, and signed by the Program Founder and a member of the CITES Authority/IUCN Sea Turtle Specialists Group from the Costa Rica Ministry of Environment.
LANGUAGES
English
Spanish
Timeline
Fulfillment
Nordstrom Rack, The Shops at La Jolla Village
06.2025 - Current
Apparel
Nordstrom Rack, The Shops at La Jolla Village
09.2024 - 06.2025
Expedition Participant
BIOMA Travel
08.2024 - 09.2024
Sales Lead
Event Network, Birch Aquarium
06.2023 - Current
Associates Degree for Transfer - Biology
San Diego Mesa College
Bachelors of Science - Marine Biology
University of California San Diego