Nicole Guyton
Mustang,OK
Summary
My name is Nicole Guyton, I have a background supporting patient medical needs by verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. I worked using cerrner for 4 years and Epic since 2022. I entered the medical field in 2013 as a caregiver. I learned a lot of medical terminology over the years. I got my Billing and Coding certificate in 2021. I worked at Adventist health in California in the emergency department dealing with large variety of patients from trauma to common cold. I worked in a very fast pace environment, I had to quickly register patients as they came in by ambulance or walk in so the triage team could get started. I also working in the lab department at Adventist health registering patients running ICD-10 codes and CPT codes to verify coverage. I am a very fast learned and hard worker.
Overview
11
11
years of professional experience
Work History
Patient Service Representative SR
Integris Health
Yukon, OK
11.2022 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments and procedures.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Maintained a work queue for self pay patients, created estimates and notified patients of self pay options.
- Submitted and scheduled Inductions, Notified patient and added to providers calender.
Patient Access Representative
Adventist Health Sonora
Sonora, CA
09.2019 - 11.2022
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
- Worked in an emergency room had to work in a fast pace, handle high volume of patients.
- Created new charts for labor and delivery for babies being born.
- Admitted patients went over admission forms, processed the paperwork and moved patient from emergency to inpatient.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Called insurance companies and verified patient coverage.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
In-Home Caregiver
IHSS
Jamestown, CA
03.2013 - 11.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Improved patient outlook and daily living through compassionate care.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Helped client with medication self-administration.
- Responded promptly to emergency situations in a calm manner.
- Participated in continuing education programs related to caregiving duties.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
Shift Manager
Swirlz
Sonora, CA
03.2016 - 09.2019
- Supervised adults with special needs, taught them how to provide customer service, use the register/count money and daily functions of the job.
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Taught staff upselling techniques to meet revenue targets.
- Helped employees accomplish tasks during peak periods.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Trained new employees on company policies, procedures, techniques and customer service standards
Receptionist
Sonora CDJR
Sonora, CA
01.2017 - 08.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Pulled and organized requested documentation.
- Welcomed large volume of guests and improved overall customer service.
Cashier
Kohls Department Store
Sonora, CA
05.2015 - 07.2017
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Created price tags and merchandise signs for new items.
- Managed cash register operations using POS system and processed sales and returns.
Education
Certificate - Billing And Coding
Branson Medical Career Training
Raleigh, NC06.2021
High School Diploma -
Moutain Oaks Charter School
San Andreas, CA05.2014
Skills
- Experience with Epic and Cerner in the medical field
- Appointment Scheduling
- Pre-Admission Requests
- Scheduling Diagnostic Procedures
- Customer Service
- Patient Education
- Multitasking and Organization
- Verbal and Written Communication
- Insurance Company Knowledgeable
- Administrative and Office Support
- Organized and Detail-Oriented
- Helpful and Service-Oriented
- Registration and Scheduling
- Medical insurance
- PPE use
- Verbal Communication
- Attention to Detail
- Medical Terminology
Timeline
Patient Service Representative SR
Integris Health
11.2022 - Current
Patient Access Representative
Adventist Health Sonora
09.2019 - 11.2022
Receptionist
Sonora CDJR
01.2017 - 08.2017
Shift Manager
Swirlz
03.2016 - 09.2019
Cashier
Kohls Department Store
05.2015 - 07.2017
In-Home Caregiver
IHSS
03.2013 - 11.2022
Certificate - Billing And Coding
Branson Medical Career Training
High School Diploma -
Moutain Oaks Charter School
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