Nicole Guzman

• Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
• Sorted and organized inventory to optimize space and improve accessibility.
• Conducted regular quality checks on incoming shipments to ensure compliance with standards.
• Assisted in training new team members on safety protocols and operational procedures.

• Crafted and served a variety of cocktails and beverages to enhance customer experience.
• Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
• Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
• Assisted in training new staff on bartending techniques and TGI Fridays' operational standards.

• Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
• Managed food and beverage orders efficiently, coordinating with kitchen staff for timely delivery.
• Maintained cleanliness and organization of dining area, adhering to health and safety standards.
• Assisted in training new servers on menu items, service protocols, and operational procedures.

Unloading and loading trucks

• Supported daily operations by managing schedules and coordinating meetings for management team.
• Assisted in inventory management, organizing stock levels and ensuring product availability.
• Handled customer inquiries with professionalism, resolving issues to enhance satisfaction.
• Streamlined communication between departments, improving workflow efficiency and collaboration.

• Assisted customers with inquiries, resolving issues promptly and efficiently.
• Utilized CRM software to track customer interactions and ensure accurate record-keeping.
• Handled billing questions, providing clear explanations of charges and payment options.
• Collaborated with team members to enhance service delivery and improve customer satisfaction.