Nicole Guzman
New York
Summary
Dedicated and detail-oriented Certified Phlebotomy and EKG Technician with over 5 years of administrative, billing, and client service experience. Bilingual in English and Spanish, with proven success in maintaining accuracy under pressure, supporting healthcare teams, and providing exceptional patient care. Holds BLS certification and thrives in fast-paced medical and office environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Coordinator
A. Roofing Solutions
03.2022 - Current
- - Manage all client billing, invoicing, and deposit records accurately and on time.
- - Coordinate with field crews daily to track job progress and completion.
- - Maintain up-to-date appointment calendars and client information.
- - Liaise with clients to address billing questions and resolve disputes professionally.
Paralegal & Administrative Assistant
Aronow Law
09.2019 - 03.2021
- - Prepared legal documents, client correspondence, and managed case files.
- - Scheduled meetings, court dates, and maintained detailed case timelines.
- - Handled confidential information and supported a team of attorneys with administrative tasks.
BDC Receptionist
Island Acura
08.2018 - 09.2019
- - Handled inbound service calls and scheduled customer appointments.
- - Maintained records of service follow-ups and daily client logs.
- - Provided support to the service department and ensured timely customer communication.
Office Assistant / Scheduler
Private Therapy Office
11.2017 - 03.2018
- - Managed patient intake, appointment scheduling, and follow-up communications.
- - Maintained organized records and assisted therapists with administrative needs.
Team Member
Target
10.2016 - 11.2017
- - Supported daily retail operations, handled customer inquiries, and maintained sales floor organization.
Education
Communications
Nassau Community College
Garden City, NYSkills
- Bilingual: English & Spanish
- Phlebotomy & EKG Procedures
- Basic Life Support (BLS) Certified
- Billing & Invoicing Systems
- Patient & Client Communication
- Administrative & Scheduling Support
- Microsoft Office Suite / Google Workspace
- Team Collaboration & Time Management
Certification
- - Certified Phlebotomy Technician (CPT) – NY Medical Training Center, 2025
- - Certified EKG Technician (CET) – NY Medical Training Center, 2025
- - Basic Life Support (BLS) Certification – American Heart Association, 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Coordinator
A. Roofing Solutions
03.2022 - Current
Paralegal & Administrative Assistant
Aronow Law
09.2019 - 03.2021
BDC Receptionist
Island Acura
08.2018 - 09.2019
Office Assistant / Scheduler
Private Therapy Office
11.2017 - 03.2018
Team Member
Target
10.2016 - 11.2017
Communications
Nassau Community College