Nicole Haahr
San Tan Valley,AZ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
Work History
Customer Service Associate/ Cashier
Lowes
02.2021 - Current
- Assist customers with finding product needed
- Answer customer questions
- Assist customers with quotes and submitting orders for product
- Stock product on shelves, make sure product is organized and neat
- Remove trash, boxes, and sweep area to ensure cleanliness and safety for customers and staff
- Stock and bring down product from inventory on hand
- Assist cashiers when help is needed with customers
- Assist in all areas of store that need help
- Call customers to follow up on quotes given to see if customer is still interested in ordering product
- Use machine to cut blinds to size for customers
- Use power equipment to pull stock down from top inventory
- Do safety reviews to ensure safety for staff and customers
- Do inventory of product
- Tasked with projects to work on from Store Manager
- Assist customers with checking out and paying for merchandise
- Stocking of drinks and snacks
- Assisting when needed to do propane exchanges
- Help bring shopping carts back into store
- Wash windows when needed
- Assist customers with concerns as needed
- Assist with putting returned product back in correct location
- Assist in training new cashiers when hired
- Assist customers when needed to load merchandise purchased
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded proactively and positively to rapid change
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
Complex Authorization Specialist
TriWest
07.2015 - 01.2021
- Ensures accurate data entry and completion of authorization data from customer information,medical records, referral/authorization forms, assist Patient Service Represenatives in obtaining consult reports within required turnaround times
- Review all returned medical documentation to ensure it meets contract requirements for content accuracy and identify critical findings
- Work with standard coding systems including standard medical taxonomy, International Classification for Disease, Current Procedural Terminology
- Review and respond to complex referral requests from VA and civilian providers with appropriate coding and provider selection
- Take appropriate measures to comply with HIPPA regulations to protect privacy of Veteran’s health information
- Assesses documents, to ensure appropriate entry into medical management system
- Verify and ensure procedures are followed for referrals for various VA eligible beneficiaries, also based on Veteran geographical location and provider’s request
- Identify potential quality of care or safety issues
- Meet department productivity and performance metrics
- Perform other duties as assigned: Train employees on Authorization Entry, VA Uploads, Med Docs, assist in Auditing newly trained staff when in training
- Participate in meetings and projects when assigned
- Assist staff with relaying information to team, help with questions and concerns team may have
- Assist in helping resolve any issues that may arise
- Outbound calls to providers and veterans to assist in setting up appointments and relaying appointment information to veteran
- Inbound calls from VA, providers, and veterans
- Assist VA with answers to questions, provide assistance to providers with questions, provide assistance to veterans with questions, and concerns
- Assist in resolving any issues VA, provider, or veteran may have
Medical Biller
Urgent Care Extra
09.2013 - 12.2014
- Charge entry, data entry, posting charges and payments
- Entering insurance and patient information
- Verifying that insurance and patient info is entered in correctly
- Call insurance companies and patients to get correct insurance information
Medical Biller
Matrix Billing
03.2013 - 05.2013
- Entering patient and insurance information
- Posting charges and payments
- Referred to aging reports to call insurance companies
- Managed 20 -25 calls per day to insurance companies
Medical Billing Externship-College
Ashley Chiropractic
11.2012 - 01.2013
- Answered phones, scheduled and checked-in patients
- Billed insurance
- Processed payments, scanned documents in EMR patient files
- Managed 20 - 30 calls per day
Food Service Manager
GEO Group
11.2006 - 02.2011
- Ensure all food and sanitation products are ordered, order food needed, manage all operations of staff, and inmates
- Submit monthly food cost reports to regional food service director, conduct weekly inventories of all items purchased
- Maintain food and labor costs not to exceed budget
- Scheduling of all kitchen staff, and inmates, to assigned duties and responsibilities
- Maintain sanitation and submit weekly and monthly sanitation reports, conduct weekly employee meetings on kitchen and security related topics
- Oversee and ensure inmates are provided all meals as required by ADOC
- Ensure kitchen always remains safe and secure.
- Managed 7 staff, 30 inmates
Education
Certificate Medical Insurance Billing And Coding - Medical Insurance Billing And Coding
Everest College
Mesa, AZ01.2013
High School Diploma -
Weber Basin
Weber Basin Utah05.1995
Skills
- Customer Account Management
- Customer Support
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
Timeline
Customer Service Associate/ Cashier
Lowes
02.2021 - Current
Complex Authorization Specialist
TriWest
07.2015 - 01.2021
Medical Biller
Urgent Care Extra
09.2013 - 12.2014
Medical Biller
Matrix Billing
03.2013 - 05.2013
Medical Billing Externship-College
Ashley Chiropractic
11.2012 - 01.2013
Food Service Manager
GEO Group
11.2006 - 02.2011
Certificate Medical Insurance Billing And Coding - Medical Insurance Billing And Coding
Everest College
High School Diploma -
Weber Basin
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