Nicole Hailer (Fountain)
Milton,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Photography Business Owner
Fountain media
Boston, MA
01.2021 - Current
- Engaged in ongoing education and training to remain current with industry advancements.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Experienced with social media and communications platforms.
- Developed and implemented strategic marketing plans to enhance brand visibility.
- Oversaw daily operations, ensuring efficient workflow and resource allocation.
Photographer
Fountain media
Boston, MA
01.2021 - Current
- Collaborated with clients to create customized photography packages.
- Developed a portfolio of high-quality photographs to showcase skills.
- Gained experience shooting in various lighting conditions and environments.
- Planned photo composition, analyzing subject to select angle, lighting, and background.
- Communicated with clients prior to photo shoots to accept direction.
- Consulted with clients regarding image needs and intended audience at project onset.
Fine Gardener
Tidy Gardens
Braintree, MA
03.2024 - 03.2026
- Cultivated diverse plant species to enhance landscape aesthetics and biodiversity.
- Developed and implemented efficient irrigation systems to optimize water usage and reduce waste.
- Coordinated seasonal planting schedules to ensure optimal growth cycles and maximize yield.
- Led a team of gardeners in maintaining gardens, promoting teamwork and adherence to quality standards.
- Monitored garden health through regular assessments, identifying pests or diseases for timely intervention.
- Designed innovative landscape layouts that improved visual appeal while adhering to client specifications.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
Contractor's Apprentice
Cef Building
Pocasset, MA
08.2022 - 01.2023
- Took and recorded measurements for building materials, documenting data for accurate construction.
- Prepared equipment for contractors prior to work day to streamline work operations.
- Used power tools to adjust building materials to desired specifications.
- Helped workers tear down existing construction, making space for new structures.
- Kept track of scarce tools and materials and placed orders for new stock.
- Prevented on-site accidents by using safety gear when operating heavy machinery.
- Set up scaffolding to provide safe access to roofs.
- Assisted contractor with note-taking and communication in meetings.
- Liaised between architects, engineers and subcontractors by answering questions and coordinating planning.
- Transported building materials needed for construction by effectively using transportation equipment.
Receptionist Administrator
Salon Rapture
Pembroke, MA
08.2018 - 02.2019
- Used software programs to record, store, and analyze information.
- Leveraged timekeeping software to prepare and approve timesheets for payroll.
- Followed established standards, formats, and procedures to perform routine administrative tasks.
- Maintained employee training files to meet company and government standards.
- Delegated and monitored clerical functions to optimize daily workload.
- Assisted with conference room scheduling and setup to facilitate meetings.
- Developed and implemented strategies to facilitate administrative operations.
- Monitored business operations by reviewing and analyzing reports, summarizing information, and identifying trends.
- Managed calendars to arrange schedules and appointments, coordinating meetings or travel.
- Answered office telephone to address questions or forward calls to appropriate staff.
- Served as central point of contact for vendors and guests accessing building.
- Reduced overhead by overseeing creative and administrative projects.
- Liaised with vendors to purchase office equipment and supplies or facilitate repairs.
- Collaborated with department leads and senior management to coordinate operations and drive improvements.
- Explained company personnel policies, benefits, and procedures to employees or job applicants.
- Mentored employees in complex issue resolution and drafted scripts for addressing common challenges.
- Resolved escalated complaints and answered questions regarding policies and procedures.
Receptionist
Shag Salon
Boston, MA
03.2017 - 07.2018
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Provided typing, word processing, and clerical support and assisted with special projects.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
- Answered questions about organization and provided callers with address, directions, and other information.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Handled frequent work process interruptions with flexibility and poise.
- Handled cash and credit card payments with accuracy.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Processed incoming and outgoing documents via electronic methods and systems.
- Signed for incoming deliveries and notified employees of packages.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Transmitted information and documents to customers via computer and mail.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Maintained various office or program records using secure filing system.
- Assisted in resolving customer complaints and disputes.
Receptionist
Safar Boston
Boston, MA
08.2015 - 06.2018
- Managed front desk operations, ensuring smooth guest check-ins and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Maintained organized filing systems for client records and appointment histories.
- Assisted in inventory management, tracking product levels and placing orders as needed.
Studio Manager
Guitar Center
Braintree, MA
01.2014 - 01.2015
- Oversaw daily operations, ensuring optimal workflow and resource allocation.
- Managed scheduling and staffing to align with business demands and customer needs.
- Developed training programs for new hires, enhancing team performance and retention.
- Implemented inventory management systems to streamline stock control processes.
Insurance Agent
New York Life Insurance Co
Waltham, MA
07.2012 - 03.2014
- Developed comprehensive insurance plans tailored to client needs and financial goals.
- Conducted in-depth market analysis to identify new business opportunities and trends.
- Provided exceptional customer service, resolving client inquiries and concerns promptly.
- Collaborated with underwriting team to assess risk and ensure policy accuracy.
Education
Certification - Legal Secretary
Center For Legal Studies
Dallas, TX04-2026
Associate In Arts (A.A.) - Liberal Arts
Cape Cod Community College
Barnstable, MA06-2013
Skills
- Calendar management
- Client correspondence
- File organization
- Efficient multi-tasker
- Phone etiquette
- Drafting legal documents
- Billing and invoicing
- Deadline tracking
- Exceptional communication skills
- MS office proficient
- Office administration
- Adobe acrobat
Certification
AutoCad Professional Drafting and Design
Certified Legal Secretary
Timeline
Fine Gardener
Tidy Gardens
03.2024 - 03.2026
Contractor's Apprentice
Cef Building
08.2022 - 01.2023
Photography Business Owner
Fountain media
01.2021 - Current
Photographer
Fountain media
01.2021 - Current
Receptionist Administrator
Salon Rapture
08.2018 - 02.2019
Receptionist
Shag Salon
03.2017 - 07.2018
Receptionist
Safar Boston
08.2015 - 06.2018
Studio Manager
Guitar Center
01.2014 - 01.2015
Insurance Agent
New York Life Insurance Co
07.2012 - 03.2014
Certification - Legal Secretary
Center For Legal Studies
Associate In Arts (A.A.) - Liberal Arts
Cape Cod Community College