Nicole Hall
Hannibal,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level Human Resource position to help launch career while achieving company goals.
Overview
8
8
years of professional experience
Work History
Picker/ Packer/ ICQA Problem Solver
Amazon
Liverpool, NY
08.2022 - Current
- Verified accuracy of items picked, packed and shipped to customers.
- Utilized RF scanners to scan products accurately and efficiently.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
- Inspected product quality prior to packing and shipping out orders.
- Reported any damaged or defective items immediately to supervisor for further investigation.
- Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Isolated damaged items to predefined marked area to report to supervisors.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Operated forklift and pallet jack to transport heavy loads.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Cashier/Retail Customer Service Associate
Walmart
Cicero, New York
11.2021 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Counted and balanced cashier drawers.
- Assisted customers by providing information and resolving complaints.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Greeted customers in a friendly and professional manner.
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored junior team members and managed employee relationships.
Delivery Courier
Palladium-Times News Papers
Oswego, New York
07.2016 - 11.2021
- Ensured timely delivery of packages to customers in accordance with company standards.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Maintained accurate documentation on all shipments delivered and received throughout the day.
- Followed all safety regulations while operating a motor vehicle on public roads.
- Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Maintained adherence to stringent delivery deadlines.
- Walked, rode bicycles or drove vehicles to reach destinations and deliver messages or materials.
Cashier
Burger King
Central Square, New York
09.2019 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed sales transactions to prevent long customer wait times.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
Certification in Human Resource Managment - Human Resources Management
Southern New Hampshire University
Hooksett, NH04-2024
Certification - Personal Care Aide
Stafkings Healthcare Systems Inc.
Liverpool, NY06-2017
GED -
City Academy
Salt Lake City, UT08-2011
Skills
- Quality Control
- Shipment Preparation
- Product Packaging
- Product Inspections
- Pallet jack usage
- Order Picking
- Hand-Eye Coordination
- Warehouse Safety
- Customer Service
- Active Listening
- Cash Register Operations
- Decision-Making
- Problem-solving aptitude
- Inventory counting
- Self Motivation
- Mentoring and training
- Adaptability and Flexibility
- Motivated Team Player
- Time Management
- Customer Relationships
- Adaptability
- Multitasking
- Adaptive team player
- Product Labeling
- Problem-solving abilities
- Critical Thinking
- Organizational Skills
- Dependable and reliable
References
References available upon request.
Timeline
Picker/ Packer/ ICQA Problem Solver
Amazon
08.2022 - Current
Cashier/Retail Customer Service Associate
Walmart
11.2021 - 07.2022
Cashier
Burger King
09.2019 - 03.2020
Delivery Courier
Palladium-Times News Papers
07.2016 - 11.2021
Certification in Human Resource Managment - Human Resources Management
Southern New Hampshire University
Certification - Personal Care Aide
Stafkings Healthcare Systems Inc.
GED -
City Academy
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