Nicole Hall
Customer Service
Phoenix,Arizona
Summary
Skilled in motivational interviewing and documentation, I successfully enhanced client coping strategies, fostering resilience and positive behavior change. Committed to multicultural competence, I effectively coordinated referrals and community education initiatives to support diverse client needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
Crisis Navigation Therapist
La Frontera-EMPACT
01.2024 - 06.2025
- Conducted individual and group therapy sessions to support client mental health and emotional well-being.
- Utilized evidence-based therapeutic techniques to enhance coping skills and promote positive behavior change.
- Provided crisis intervention services to clients experiencing acute mental health challenges or emergencies.
- Engaged in continuous professional development to stay current with industry best practices and therapeutic modalities.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Maintained and updated patient records, changes in service plans and treatment reports.
- Documented patient information, treatment plans, and patient responses.
- Developed strategies to help patients cope with stress and anxiety and build resilience.
Salon Receptionist
Blo Blow Dry Bar
01.2023 - 01.2024
- Managed appointment scheduling using salon management software to optimize client flow and service efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance guest satisfaction.
- Assisted stylists by preparing workstations and ensuring availability of necessary tools and products.
- Maintained cleanliness and organization of reception area, contributing to a welcoming environment for clients.
- Processed payments accurately through POS systems, ensuring smooth financial transactions at the end of services.
- Monitored inventory levels, coordinating with suppliers to ensure timely restocking of salon products and materials.
- Trained new reception staff on procedures, enhancing team performance and service delivery standards.
- Implemented streamlined check-in/check-out processes, reducing wait times and improving overall operational efficiency.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Communicated with spa team members if clients canceled or changed appointment times.
School Social Worker
Scottsdale Unified School District
07.2021 - 07.2023
- Facilitated individual and group counseling sessions to address students' emotional and social challenges.
- Collaborated with teachers and parents to develop supportive strategies for at-risk students.
- Implemented intervention plans tailored to meet diverse student needs and promote academic success.
- Conducted assessments to identify student needs, enhancing intervention effectiveness and support delivery.
- Advocated for resources and services, ensuring access to mental health support for students in crisis.
- Developed and led workshops on coping strategies, fostering resilience among students and staff.
- Monitored student progress, adjusting interventions based on feedback and evolving circumstances.
- Trained new staff on best practices in school social work, promoting consistency in service delivery.
- Collaborated with teachers and administrators to develop intervention strategies for students in need of additional support.
- Created a safe space for students experiencing crises by providing immediate support and appropriate referrals.
- Implemented evidence-based programs aimed at improving school climate and promoting positive behavior among students.
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
- Observed student behavior and developed behavioral interventions.
- Enhanced student well-being by providing individual and group counseling sessions addressing various social, emotional, and behavioral issues.
- Monitored student attendance, documented truancy and submitted referrals per requirements.
- Participated in IEP, RTI and other related meetings that determined and implemented school-wide policies.
- Provided crisis intervention services and collaborated with school staff to create safety plans for students at risk of self-harm or violence.
School Social Worker
The Leona Group
07.2020 - 07.2021
- Established supportive relationships with at-risk youth through regular check-ins, goal-setting activities, and consistent followup.
- Completed psychosocial histories of students under evaluation.
- Conducted comprehensive assessments of students'' social-emotional functioning to inform interventions and service planning.
- Collaborated with students, teachers, administrators, parents and outside agencies.
- Served as a liaison between the school, family, and community agencies to ensure effective communication and collaboration around student needs.
- Connected families with community resources to address needs such as housing, healthcare, and financial assistance.
- Supported students, teachers and families during crisis situations.
- Monitored students for signs of trauma, abuse and neglect.
- Provided educational support services to students with emotional, intellectual and physical disabilities.
- Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment, and reporting and documentation.
- Identified student barriers to self-sufficiency and created relevant IEPs.
MSW Clinical Counseling Student Intern
Lifeline PCS
11.2018 - 05.2019
- Facilitated individual counseling sessions to support client mental health and well-being.
- Developed treatment plans tailored to client goals and needs.
- Conducted assessments to identify client strengths and challenges.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Implemented evidence-based interventions to promote positive outcomes.
- Provided crisis intervention support during high-stress situations.
- Led workshops on coping strategies and stress management techniques.
- Mentored junior interns, fostering skill development and professional growth.
- Established and maintained reciprocal working relationships with clients, family members and other staff, contributing to team cohesion and comprehensive patient care.
- Evaluated the effectiveness of group therapy sessions by analyzing participant feedback and adjusting facilitation techniques accordingly.
- Observed and concisely described client behavior and activities in medical context, advising on mental health concerns.
- Collaborated with fellow interns to create a supportive environment for group therapy activities, promoting positive peer interactions.
- Managed documentation regarding patient care, treatment and incidents, completing with concise language for review and approval by licensed professionals.
ELL Teacher
Global Village Academy
07.2015 - 11.2018
- Developed and implemented engaging lesson plans tailored to diverse language proficiency levels.
- Facilitated effective communication between ELL students and classroom teachers to enhance learning outcomes.
- Mentored new ELL teachers on instructional strategies and classroom management techniques.
- Assessed student progress using standardized tests and adapted teaching methods accordingly.
- Collaborated with parents and community organizations to support student integration and cultural understanding.
- Organized professional development workshops focusing on best practices in ELL education for staff members.
- Designed individualized learning plans that addressed specific language acquisition challenges faced by students.
- Led initiatives to integrate technology into the curriculum, enhancing interactive learning experiences for ELL students.
- Developed strong relationships with parents, fostering an open line of communication for student success.
- Promoted cultural sensitivity in the classroom by incorporating diverse materials and discussions into lessons.
- Maintained accurate records of student progress, using data-driven analyses to inform future instructional decisions.
- Evaluated student performance regularly through assessments and observations, offering constructive feedback to promote growth.
- Enhanced communication skills among ELL students with focused speaking and listening exercises.
- Increased overall test scores by providing individualized attention to struggling students.
MSW Case Management Student Intern
Kids Crossing Foster Placement Agency
02.2017 - 08.2017
- Provided support and supervision to foster care families.
- Collaborated with cross-functional teams to support operational efficiency and workflow improvements.
- Facilitated feedback sessions to gather input from peers, driving continuous improvement in project execution.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Documented processes and maintained accurate records for state foster care licensing requirements.
Military Admissions Counselor/Recruiter Specialist
National University
12.2012 - 07.2017
- Developed personalized academic plans for military students, enhancing enrollment experience and engagement.
- Coordinated outreach initiatives to military installations, increasing awareness of educational opportunities.
- Facilitated workshops on educational benefits, assisting service members in navigating financial aid options.
- Analyzed student feedback to refine counseling processes, improving overall satisfaction rates among military applicants.
- Mentored junior counselors in admissions strategies, fostering a collaborative team environment and knowledge sharing.
- Collaborated with faculty to align curriculum offerings with military career pathways, enhancing program relevance and appeal.
- Led strategic planning sessions to improve recruitment efforts targeting veterans and active-duty service members.
- Coordinated closely with academic departments to ensure seamless integration of military students into campus life.
- Served as a liaison between prospective students and university departments, streamlining communication channels and promoting positive interactions.
- Collaborated with other higher education institutions to develop best practices for serving the unique needs of military-connected students.
- Managed enrollment targets by implementing strategic recruitment plans that attracted diverse pools of qualified candidates from various branches of service.
- Participated actively in community events and networking opportunities to raise awareness about the university''s commitment to serving military-affiliated populations, ultimately contributing to increased enrollment numbers.
- Organized outreach events targeting military-affiliated populations, raising awareness about educational opportunities specifically tailored to their needs.
- Maintained a high level of customer satisfaction by promptly addressing any issues or concerns raised during the admissions process.
- Developed strong relationships with military installations to foster ongoing collaboration and support for admissions efforts.
- Conducted thorough evaluations of applicants'' qualifications to determine eligibility for admissions programs, maintaining high standards of selection.
- Provided detailed explanations of various financial aid options available to military students, enabling informed decision-making about education financing.
- Utilized exceptional interpersonal skills when engaging with individuals from diverse backgrounds, fostering an inclusive environment for all prospective students.
- Developed targeted marketing materials highlighting the benefits of pursuing higher education within a military-friendly institution, resulting in increased interest and inquiries from potential applicants.
Restaurant Waitress/Server
Prime 25
01.2013 - 01.2015
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed dining area efficiently, ensuring cleanliness and organization during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new waitstaff on menu offerings and service protocols, fostering team cohesion.
- Handled customer inquiries and complaints professionally, resolving issues promptly.
- Processed orders accurately using point-of-sale systems, minimizing errors in billing.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
Lead Teacher-Monarch Child Development Center
Morale, Welfare, and Recreation
03.2011 - 12.2012
- Developed and implemented age-appropriate curricula to enhance children's learning experiences.
- Mentored and trained junior teachers, fostering professional growth and collaboration.
- Facilitated communication between parents and staff, ensuring transparency in children's progress.
- Assessed children's developmental needs through observation and tailored interventions accordingly.
- Led classroom management strategies to maintain a positive and engaging learning environment.
- Coordinated activities that promote social, emotional, and cognitive development.
Lead Child Development Teacher
Fort Leavenworth Child Development Center
11.2009 - 03.2011
- Designed and implemented age-appropriate curriculum fostering cognitive, social, and emotional development.
- Mentored staff in best practices for child engagement and behavioral management techniques.
- Developed strong partnerships with parents to support children's growth.
- Led workshops on child development principles, enhancing team knowledge and effectiveness.
- Collaborated with multidisciplinary teams to address developmental concerns and create intervention strategies.
Customer Service Representative
PACT Construction Services
12.2009 - 12.2010
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on company policies and customer service protocols.
- Implemented process improvements to streamline communication with clients and internal teams.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Facilitated conflict resolution between customers and management, maintaining positive relationships.
Lead Infant Room Teacher
Skyline Child Development Center
05.2008 - 10.2009
- Developed and implemented age-appropriate curriculum fostering cognitive and social development in infants.
- Mentored and guided junior teachers, enhancing classroom management and instructional techniques.
- Collaborated with parents to support child development through regular communication and feedback sessions.
- Monitored individual progress, ensuring personalized learning experiences aligned with developmental milestones.
- Organized engaging activities promoting sensory exploration and motor skill development for infants.
- Established a safe, nurturing environment adhering to health and safety regulations for all children.
Child Development Assistant Teacher
Fort Irwin Child Development Center
12.2003 - 04.2008
- Developed and implemented age-appropriate lesson plans to enhance children's cognitive and emotional development.
- Fostered a nurturing environment promoting social skills and positive interactions among children.
- Collaborated with parents to communicate children's progress and address developmental concerns effectively.
- Mentored new staff on best practices for child engagement and classroom management techniques.
- Evaluated children's developmental milestones, providing tailored support to meet individual needs.
- Organized educational activities that stimulated creativity and critical thinking in young learners.
- Implemented safety protocols ensuring a secure learning environment for all children.
Bartender/Head Hostess
The Que and Ale
01.2000 - 11.2003
- Crafted innovative cocktails, enhancing customer satisfaction and experience.
- Trained and mentored junior bartenders on techniques and service standards.
- Managed inventory levels, ensuring optimal stock for high-demand periods.
- Implemented efficient workflow processes to minimize wait times during peak hours.
- Developed and maintained strong relationships with regular customers, fostering loyalty.
- Conducted regular quality checks on beverages, ensuring consistency in taste and presentation.
- Resolved customer complaints promptly, maintaining a positive bar environment and reputation.
Education
Master of Arts - Social Work
Walden University
Minneapolis, MN05-2019
Bachelor of Arts - Sociology
National University
La Jolla, CA06-2015
Skills
- Crisis intervention
- Building rapport
- Multicultural competence
- Documentation requirements
- Progress assessment
- Client confidentiality
- Motivational interviewing
- Community education
- Client relations
- Documentation
- Customer service
- Referral coordination
Timeline
Crisis Navigation Therapist
La Frontera-EMPACT
01.2024 - 06.2025
Salon Receptionist
Blo Blow Dry Bar
01.2023 - 01.2024
School Social Worker
Scottsdale Unified School District
07.2021 - 07.2023
School Social Worker
The Leona Group
07.2020 - 07.2021
MSW Clinical Counseling Student Intern
Lifeline PCS
11.2018 - 05.2019
MSW Case Management Student Intern
Kids Crossing Foster Placement Agency
02.2017 - 08.2017
ELL Teacher
Global Village Academy
07.2015 - 11.2018
Restaurant Waitress/Server
Prime 25
01.2013 - 01.2015
Military Admissions Counselor/Recruiter Specialist
National University
12.2012 - 07.2017
Lead Teacher-Monarch Child Development Center
Morale, Welfare, and Recreation
03.2011 - 12.2012
Customer Service Representative
PACT Construction Services
12.2009 - 12.2010
Lead Child Development Teacher
Fort Leavenworth Child Development Center
11.2009 - 03.2011
Lead Infant Room Teacher
Skyline Child Development Center
05.2008 - 10.2009
Child Development Assistant Teacher
Fort Irwin Child Development Center
12.2003 - 04.2008
Bartender/Head Hostess
The Que and Ale
01.2000 - 11.2003
Master of Arts - Social Work
Walden University
Bachelor of Arts - Sociology
National University
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