Nicole Hall

Work History

Professional Driver

Lyft

03.2025 - 06.2025

Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
Improved customer satisfaction by providing timely and efficient transportation services.
Kept completely clean driving record with no reportable incidents.
Followed all relevant traffic laws and safety regulations.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Caregiver, Special Needs

Self-employeed

09.2024 - 03.2025

Assisted clients with activities of daily living, promoting independence and quality of life.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Built strong relationships with clients to deliver emotional support and companionship.
Assisted with daily living activities, running errands, and household chores.
Entrusted to handle confidential and sensitive situations in professional matter.
Offered support to assist with supervising special needs individuals in home.
Assisted patients with self-administered medications.
Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Transported individuals to events and activities, medical appointments, and shopping trips.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

Courtesy Driver

Cable Dahmer Automotive Group

11.2023 - 08.2024

Maintained a professional appearance at all times, wearing the company uniform and adhering to grooming standards
Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
Maintained a clean driving record with zero accidents or traffic violations
Followed all traffic laws and regulations to ensure compliance and prevent accidents
Efficiently planned routes to optimize delivery times and minimize fuel consumption
Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces
Utilized time management skills effectively by prioritizing tasks based on urgency while maintaining punctuality in delivering goods
Collaborated with dispatchers to ensure efficient scheduling and routing, resulting in improved delivery times
Adapted quickly to changing road conditions or weather situations to maintain safe driving practices

Dispatcher

Ryano Transportation llc

05.2023 - 07.2023

Handled diverse tasks efficiently.
Handled incoming and outgoing calls efficiently.
Documented call details to ensure data consistency.
Identified challenges and recommended effective resolutions.
Managed the process of receiving and dispatching orders.
Optimized timetable for enhanced productivity.
Track and update call logs and data in software programs
Delivered comprehensive reports to senior management.

Recruiting Agent

Ryano Transportation llc

04.2023 - 07.2023

Filled open positions to meet staffing needs.
Drafted and published detailed job descriptions.
Performed detailed analysis of resume content.
Recruited and onboarded new team members.
Processed necessary paperwork for new hires.

Transportation Driver

Ryano Transportation llc

03.2022 - 07.2023

Facilitated crew transfers between town depots.
Facilitated crew in train movement tasks.
Facilitated safe travel.
Coordinated efficient routes to avoid delays and optimize schedules.
Checked in with dispatch service and updated with current location.
Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stopsstarts.
Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.

Personal Shopper/Delivery Driver

Instacart

08.2021 - 01.2023

Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Maintained customer satisfaction by swiftly processing orders and choosing appropriate items.
Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
Kept track of alterations and notified customers of adjustments.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Evaluated product feedback to identify reliable purchase options for clients.

Group Leader

SMX StaffManagement

06.2022 - 12.2022

Supervised team operations and ensured smooth workflow.
Addressed questions and concerns promptly.
Assigned responsibilities to team members.
Facilitated safe execution of tasks by team members.
Led training sessions to onboard new team members.
Ensuring health and safety regulations are always obeyed.
Upholding the values and standards of the organization or company, and setting a good example for team members.
Packed candy into boxes for shipment.
Palletizing boxes of candy.
Ensured smooth operation of tape machine.
Communicating with Mars staff to smoothly run the lines.
Modified candy batches to meet specifications.
Enhanced workplace cleanliness by managing recyclable waste for Mars employees.
Operated within multiple value streams as necessary.

Delivery Driver

DoorDash

05.2021 - 06.2022

Delivered packages and goods to customers in a timely and efficient manner
Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
Ensured the safe handling and transportation of fragile or perishable items
Adhered to all traffic laws and regulations while operating company vehicles
Provided excellent customer service by addressing inquiries and concerns promptly and professionally
Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc

General Laborer

LaborMAX Staffing

12.2021 - 05.2022

Executed diverse physical tasks involving heavy lifting, machinery operation, and hand tool usage.
Maintained cleanliness and organization of work area to ensure a safe and efficient working environment
Handled power tools efficiently, ensuring operations aligned with established safety procedures.
Followed instructions from supervisors or project managers to complete assigned tasks accurately and efficiently
Loaded and unloaded materials onto trucks or other vehicles for transportation to job sites
Adhered to all safety protocols and regulations while performing job duties
Communicated effectively with team members regarding task progress or any issues that may arise
Improved traffic flow by effectively directing vehicles and pedestrians around construction zones.
Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
Assisted in minimizing accidents by setting up proper signage, barricades, cones, and other traffic control devices.

Caregiver, Special Needs

Self-employeed

01.2019 - 08.2021

Offered support to assist with supervising special needs individuals in home.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Arranged transportation and accompanied patients to doctors' offices and errands.
Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
Ensured timely administration of medications and treatments as prescribed by medical professionals.
Enhanced the quality of life for special needs individuals by providing personalized care and attention.
Prepared meals and snacks and fed clients.
Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Developed individualized care plans to meet specific needs of each client, fostering personalized care experience.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Identified needs and coordinated plans for travel and out-of-town functions.
Handled incoming mail, bills and invoices and completed appropriate actions.
Maintained entire family's schedule and organized events.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Transported clients to and from medical appointments with safety and efficiency.
Entrusted to handle confidential and sensitive situations in professional matter.

Front Desk Agent

Country Inn and Suites By Radisson

01.2020 - 09.2020

Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
Utilized property management software to update guest profiles, record preferences, and track special requests for future visits

Summary

Overview

Work History

Professional Driver

Caregiver, Special Needs

Courtesy Driver

Dispatcher

Recruiting Agent

Transportation Driver

Personal Shopper/Delivery Driver

Group Leader

Delivery Driver

General Laborer

Caregiver, Special Needs

Front Desk Agent

Education

GED -

Skills

Certification

Timeline

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