Nicole Hall
Professional Driver And Caregiver
Topeka,KS
Summary
Experienced professional driver and caregiver with strong work ethic. Known for exceptional customer service and adept at adapting to changing situations. Skilled in time management, sales, and recruiting, with proven track record of success in customer-facing roles. Willing to relocate anywhere and authorized to work in the US for any employer.
Overview
6
6
years of professional experience
Work History
Professional Driver
Lyft
03.2025 - 06.2025
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
- Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
- Utilized effective communication skills when interacting with passengers from diverse backgrounds and varying needs.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Kept completely clean driving record with no reportable incidents.
- Followed all relevant traffic laws and safety regulations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Caregiver, Special Needs
Self-employeed
09.2024 - 03.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Offered support to assist with supervising special needs individuals in home.
- Assisted patients with self-administered medications.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Courtesy Driver
Cable Dahmer Automotive Group
11.2023 - 08.2024
- Maintained a professional appearance at all times, wearing the company uniform and adhering to grooming standards
- Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods
- Maintained a clean driving record with zero accidents or traffic violations
- Followed all traffic laws and regulations to ensure compliance and prevent accidents
- Efficiently planned routes to optimize delivery times and minimize fuel consumption
- Communicated effectively with dispatchers, customers, and team members to coordinate deliveries and resolve any issues that arose during transportation
- Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
- Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces
- Utilized time management skills effectively by prioritizing tasks based on urgency while maintaining punctuality in delivering goods
- Collaborated with dispatchers to ensure efficient scheduling and routing, resulting in improved delivery times
- Adapted quickly to changing road conditions or weather situations to maintain safe driving practices
Dispatcher
Ryano Transportation llc
05.2023 - 07.2023
- Handled diverse tasks efficiently.
- Handled incoming and outgoing calls efficiently.
- Documented call details to ensure data consistency.
- Identified challenges and recommended effective resolutions.
- Managed the process of receiving and dispatching orders.
- Optimized timetable for enhanced productivity.
- Track and update call logs and data in software programs
- Delivered comprehensive reports to senior management.
Recruiting Agent
Ryano Transportation llc
04.2023 - 07.2023
- Filled open positions to meet staffing needs.
- Drafted and published detailed job descriptions.
- Performed detailed analysis of resume content.
- Recruited and onboarded new team members.
- Processed necessary paperwork for new hires.
Transportation Driver
Ryano Transportation llc
03.2022 - 07.2023
- Facilitated crew transfers between town depots.
- Facilitated crew in train movement tasks.
- Facilitated safe travel.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Checked in with dispatch service and updated with current location.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Prioritized passenger comfort while operating buses or shuttles by adhering to speed limits and avoiding sudden stopsstarts.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
Personal Shopper/Delivery Driver
Instacart
08.2021 - 01.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained customer satisfaction by swiftly processing orders and choosing appropriate items.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Kept track of alterations and notified customers of adjustments.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Evaluated product feedback to identify reliable purchase options for clients.
Group Leader
SMX StaffManagement
06.2022 - 12.2022
- Supervised team operations and ensured smooth workflow.
- Addressed questions and concerns promptly.
- Assigned responsibilities to team members.
- Facilitated safe execution of tasks by team members.
- Led training sessions to onboard new team members.
- Ensuring health and safety regulations are always obeyed.
- Upholding the values and standards of the organization or company, and setting a good example for team members.
- Packed candy into boxes for shipment.
- Palletizing boxes of candy.
- Ensured smooth operation of tape machine.
- Communicating with Mars staff to smoothly run the lines.
- Modified candy batches to meet specifications.
- Enhanced workplace cleanliness by managing recyclable waste for Mars employees.
- Operated within multiple value streams as necessary.
Delivery Driver
DoorDash
05.2021 - 06.2022
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
General Laborer
LaborMAX Staffing
12.2021 - 05.2022
- Executed diverse physical tasks involving heavy lifting, machinery operation, and hand tool usage.
- Maintained cleanliness and organization of work area to ensure a safe and efficient working environment
- Handled power tools efficiently, ensuring operations aligned with established safety procedures.
- Followed instructions from supervisors or project managers to complete assigned tasks accurately and efficiently
- Loaded and unloaded materials onto trucks or other vehicles for transportation to job sites
- Adhered to all safety protocols and regulations while performing job duties
- Communicated effectively with team members regarding task progress or any issues that may arise
- Improved traffic flow by effectively directing vehicles and pedestrians around construction zones.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Assisted in minimizing accidents by setting up proper signage, barricades, cones, and other traffic control devices.
Caregiver, Special Needs
Self-employeed
01.2019 - 08.2021
- Offered support to assist with supervising special needs individuals in home.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Prepared meals and snacks and fed clients.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
- Participated in ongoing professional development opportunities to stay current on best practices for supporting the specific needs of each client population served.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Developed individualized care plans to meet specific needs of each client, fostering personalized care experience.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
Front Desk Agent
Country Inn and Suites By Radisson
01.2020 - 09.2020
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Assisted in coordinating group bookings or special events by communicating effectively with event planners or organizers
- Utilized property management software to update guest profiles, record preferences, and track special requests for future visits
Education
GED -
01.1995 - 05.1995
Skills
Warehouse Experience
Time Management
Assembly
Pallet Jack
Packaging
Manufacturing
Delivery Driver Experience
Customer service
Front desk
Construction Flagging
Multi-line phone systems
Sales
Recruiting
Order Picking
Merchandising
Adapts to new experiences quickly
Fast Learner
Certification
Flagger Certification
Timeline
Professional Driver - Lyft
03.2025 - 06.2025
Caregiver, Special Needs - Self-employeed
09.2024 - 03.2025
Courtesy Driver - Cable Dahmer Automotive Group
11.2023 - 08.2024
Dispatcher - Ryano Transportation llc
05.2023 - 07.2023
Recruiting Agent - Ryano Transportation llc
04.2023 - 07.2023
Group Leader - SMX StaffManagement
06.2022 - 12.2022
Transportation Driver - Ryano Transportation llc
03.2022 - 07.2023
General Laborer - LaborMAX Staffing
12.2021 - 05.2022
Personal Shopper/Delivery Driver - Instacart
08.2021 - 01.2023
Delivery Driver - DoorDash
05.2021 - 06.2022
Front Desk Agent - Country Inn and Suites By Radisson
01.2020 - 09.2020
Caregiver, Special Needs - Self-employeed
01.2019 - 08.2021
Washburn Institute of Technology - GED,
01.1995 - 05.1995