Nicole Hall
Tampa,FL
Summary
Dynamic Claims Service Specialist with a proven track record, excelling in claims processing and customer service. Adept at data management and risk assessment, I enhanced workflow efficiency and improved customer satisfaction through effective communication and strategic planning. Committed to delivering results and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Claims Service Specialist (All-Lines Adjuster License (6-20)
Geico
08.2025 - Current
- Making a difference by resolving issues and enhancing customer satisfaction.
- Collect First notice of loss details, determining liability decisions and resolving any coverage conditions.
- Efficiently and accurately handle insurance claims, ensuring adherence to company policies and procedures.
- Communicate professionally and empathetically with customers, addressing concerns and questions about their claims.
- Conduct thorough investigations to determine the extent of coverage and assess any potential fraud.
Technical Assistant II
Liberty Mutual
05.2022 - 04.2025
- Support LRU with technical assistance, optimizing document processing efficiency.
- Reviewed and organized legal documents for claims, improving workflow accuracy.
- Tracked workload and updated records using company systems, ensuring data integrity.
- Coordinated document retrieval and submission with internal teams for seamless operations.
- Collaborated with adjusters to enhance workflow, leading to measurable process improvements.
- Provided technical support for efficient document processing, which streamlined claims handling and improved turnaround times.
- Analyzed and organized legal documents, ensuring compliance with internal regulations and enhancing the accuracy of claims.
- Utilized company systems to track workload effectively, leading to noticeable improvements in document retrieval times.
- Coordinated with internal teams to facilitate seamless document submission, fostering better communication and workflow.
- Engaged with teammates and adjusters to identify workflow improvements, resulting in marked gains in overall efficiency.
- Enhanced document processing efficiency by providing technical support, resulting in improved claims handling and reduced turnaround times.
Customer Service Representative
Spectrum
11.2018 - 05.2022
- Provided over-the-phone account and payment support services, including maintenance, activations, and order packaging.
- Met regular sales goals by educating customers about service options and upselling.
Customer Service Associate
Progressive Insurance
05.2015 - 03.2017
- Assisted customers with inquiries and resolved their unique needs such as billing/premium discrepancies, adding/deleting vehicles and drivers from policies, processing renewals, cancellations, reinstatements, and payments.
- Built relationships with agents and brokers in effort to produce new business; answering questions about underwriting decisions.
- Conducted visual audits to make relevant offers.
Skills
- Data Management
- Data Analysis
- Customer Service
- Communication
- Time Management
- Document Processing
- Claims Processing
- Risk Assessment
- Regulatory Compliance
- System Navigation
- Project Management
- Quality Assurance
- Strategic Planning
Timeline
Claims Service Specialist (All-Lines Adjuster License (6-20)
Geico
08.2025 - Current
Technical Assistant II
Liberty Mutual
05.2022 - 04.2025
Customer Service Representative
Spectrum
11.2018 - 05.2022
Customer Service Associate
Progressive Insurance
05.2015 - 03.2017