NICOLE HAMERSMA
Waverly,NE
Summary
Compassionate Medical Support Assistant with a background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences, and seamless support to healthcare teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
CHI Health Clinic Yankee Hill
Lincoln, NE
11.2022 - Current
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Positioned patients properly during examination or treatment for comfort and safety.
- Verified insurance coverage for treatments prior to appointment confirmation or procedure scheduling.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Collected patient vital signs, weight, chief complaints and pain assessment.
- Communicated pertinent information and potential problems to physicians and nurses.
- Maintained cleanliness of exam rooms between patients visits by ensuring that all equipment is sanitized properly.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Completed day-to-day duties accurately and efficiently.
Health Information Manager/Admissions/CNA/MA
Vetter Health Services
Elkhorn, NE
11.2018 - 05.2022
- Maintain all medical records per state regulations.
- Process record requests in a timely manner.
- Manage all physician orders, and keep records up to date daily.
- Admissions referrals process for incoming intakes.
- Assist nursing as needed with open shifts, and picking up as a team player.
- Take direction from nurse supervisors, as requested, to fulfill daily tasks.
- Keep all documents fulfilled, and order as needed.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated the release of confidential patient information according to applicable laws and regulations.
- Provided guidance on coding practices to ensure accurate documentation of services provided.
CNA
Madonna Rehab Hospital
Lincoln, NE
07.2018 - 11.2018
- Certified Nursing Assistant L-Tach.
- Assist the patients with daily ADLs, and comply with therapy routines.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted residents with bathing and dressing to promote personal hygiene.
Patient Care Coordinator
Vital Care Pharmacy
Norfolk, NE
06.2017 - 06.2018
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Compiled and maintained medical charts and reports in complex digital databases.
- Received and routed care team messages and documents to appropriate staff.
- Demonstrated flexibility during changes to patient care practice.
- Explained policies, procedures and services to patients.
- Completed insurance verifications and claim forms for patient intake and processing.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Drafted educational brochures and informative newsletters for patients and staff.
- Counselled patients on potential financial liabilities and payment requirements.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
Activity Director/Transportation/Medication Aide
Stanton Health Center
Stanton, NE
04.2013 - 06.2017
- Performed regular maintenance checks on equipment used during activities.
- Instructed residents in recreational activities to meet specific psychological and physical needs.
- Coordinated transportation services for offsite activities when needed.
- Negotiated contracts with performers, vendors and other service providers.
- Ensured compliance with all state regulations regarding safety protocols and infection control measures.
- Designed programs to encourage entertainment, relaxation, and socialization for guests and personnel.
- Maintained records of activities and analyzed feedback from participants.
- Delegated work to staff, setting priorities and goals.
- Interacted with patients and families by addressing questions and concerns.
- Assigned tasks and work hours to staff.
- Monitored the progress of participants in order to assess program effectiveness.
- Calculated and recorded department expenses and revenue.
- Developed individualized plans for each resident based on their interests and abilities.
- Created monthly activity calendars with a variety of recreational options.
- Supervised volunteers and provided guidance when necessary.
- Organized events such as holiday parties, bingo nights, and movie screenings.
- Provided one-on-one support to those who required additional assistance.
- Trained workers in company procedures or policies.
- Maintained updated knowledge through continuing education and advanced training.
SSII
State of Nebraska
Norfolk, NE
07.2011 - 04.2013
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Ward Clerk
Tilden Community Hospital
Tilden, NE
09.2009 - 07.2011
- Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
- Compiled monthly reports summarizing patient visits, treatments provided, and medications administered.
- Communicated with patients with compassion while keeping medical information private.
- Interviewed patients to complete case histories and intake forms.
- Scheduled patient tests, procedures, and follow-up appointments.
- Coordinated daily schedules and appointments for medical staff and patients.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Monitored inventory of medical supplies to ensure adequate stock levels were maintained at all times.
- Collected paperwork for patients, nurses, and physicians.
- Completed charts, staffing sheets, and other documentation.
- Monitored office supplies inventory and placed orders when necessary.
- Arranged hospital admissions for patients as required.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
Education
GED -
Norfolk Senior High
Norfolk03.2025
Some College (No Degree) - Medical Assistant
Mercy College of Health Science
Des Moines, IASkills
- Patient records maintenance
- Patient care coordination
- Appointment scheduling
- HIPAA compliance
- Professionalism in healthcare
- Detail-oriented
- Medical coding
- Patient communication
- Insurance verification
- Exam room preparation
Certification
- Certified Nursing Assistant
- Certified Medication Aide
- Certified Activity Director
References
References available upon request.
Timeline
Medical Support Assistant
CHI Health Clinic Yankee Hill
11.2022 - Current
Health Information Manager/Admissions/CNA/MA
Vetter Health Services
11.2018 - 05.2022
CNA
Madonna Rehab Hospital
07.2018 - 11.2018
Patient Care Coordinator
Vital Care Pharmacy
06.2017 - 06.2018
Activity Director/Transportation/Medication Aide
Stanton Health Center
04.2013 - 06.2017
SSII
State of Nebraska
07.2011 - 04.2013
Ward Clerk
Tilden Community Hospital
09.2009 - 07.2011
GED -
Norfolk Senior High
Some College (No Degree) - Medical Assistant
Mercy College of Health Science
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