NICOLE HAMMES
Santa Fe,NM
Summary
Effective and reliable administrative professional with experience managing every facet related to creating supporting documents, file management, client communication, database input, and time management. Brings comprehensive knowledge of real estate industry and legal documentation, including organizing, writing, planning and coordinating projects.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Member Programs
New Mexico Association of REALTORS
07.2021 - Current
- Manage and administer the state real estate forms, including proof reading, content edits, and formatting
- Distribute state forms to vendors and ensure proper mapping and accurate content
- Serve as a point of contact for members regarding access and functionality of state real estate forms
- Oversee all aspects of Professional Standards, including processing requests for members throughout the state
- Coordinated training for members serving on Grievance, Professional Standards, Arbitration, and Mediation committees
- Identify and execute continuing education courses for association members state-wide
- Audit and assist members to ensure compliance with national and state membership requirements
- Managed membership records in (3) databases to ensure accurate and consistent records
- Served as staff liaison to Forms Committee, Professional Development Committee, Professional Standards Committee
Membership Director
Greater Tampa REALTORS
03.2020 - 06.2021
- Pivoted from on-site membership support to virtual and curbside support for 2020/2021
- Developed marketing plan for annual dues billing consisting of direct mail, email, text messaging and social media
- Increased member retention by 10+% in 2021 vs 2020
- Manage performance metrics of members services team regarding applications, phone calls and member inquiries
- Serves as first point of contact for escalated issues regarding members and works towards a satisfactory result
- Collaborated with CRM manager to identify issues with database and areas of improvement
- Provided CFO updates on membership payments and additional revenue streams
- Support Professional Standards Manager with preparation and distribution of documents, arbitration hearings and citations.
Membership Manager
Aspen Board of REALTORS
05.2017 - 01.2020
- Managed membership database, including upgrade to included broker to broker communication, identify key attributes, business services, involvement with other charitable organizations
- Onboarded and maintained member records within (3) databases
- Ensured compliance and payment of dues for local, state and national membership requirements
- Primary point of contact for members, creating member-focused relationships to ensure resolution and satisfaction
- Trained and supervised additional staff members including Administrative Coordinator and volunteers
- Maintained all contracts and budgets associated with professional development, events, and committee meetings
- Staff liaison for By-Laws Committee, Education Committee, Scholarship Fundraising Committee, Bi-Annual Home Tour Committee, Caravan Tour Committee, and various task forces
- Increased revenue for the Scholarship Foundation by 25% by creating additional sponsorship opportunities
- Received state funding (grants) for community-based programs and committees
- Evaluated budget vs actual at the conclusion of each event
- Recruited volunteers, as needed, for events and committees
- Developed and maintained proper implementation of front desk procedures.
Real Estate Specialist/Independent Contractor
Real Estate Firms & Aspen Board Of REALTORS
08.2014 - 04.2017
- Supported local real estate association with membership applications, compliance, annual events, and fundraising programs
- Assisted real estate brokers as a transaction coordinator, and CRM/database systems
- Created market updates and trends reports relevant to the Buyers and Sellers
- Ensured accurate input of client information, organized files and maintained office supplies.
Market Researcher
National Valuation Consultants
07.2011 - 07.2014
- Researched local markets and commercial real estate properties across the U.S
- Identified local market conditions and demand drivers within local markets
- Conducted site and property inspections, interview property managers, developers, brokers and owners about competitive property information, market conditions and demand drivers.
Real Estate Transaction Specialist
Real Estate Brokerage Firms
11.2006 - 07.2011
- Supported brokers with new listings, property searches, and transaction coordination
- Organized and maintained broker databases, creating targeted direct mail and email marketing campaigns
- Worked with broker to coordinate open houses, newspaper ads, brochures, and client communication.
Director of Sales & Marketing
Corporate Event Planning
11.2004 - 11.2006
Associate Media Director
Integer Group
01.1999 - 05.2004
Education
Bachelor of Arts - Political Science
Albion College
Albion, MI05.1991
Skills
- Exceptional Organizational Skills
- Extensive Administrative Skills
- Database Management
- Strong Written communication
- Effective Client Interaction
- Project Management
- Produce and maintain reports
- Effective Time Management
Additional Attributes
REALTOR Certified Executive (2022), Certified Professional Standards Administrator, At Home with Diversity Certification, Microsoft Office Suite, Licensed Real Estate Broker – Colorado (inactive)
Certification
Colorado Real Estate License (2005)
Timeline
Director of Member Programs
New Mexico Association of REALTORS
07.2021 - Current
Membership Director
Greater Tampa REALTORS
03.2020 - 06.2021
Membership Manager
Aspen Board of REALTORS
05.2017 - 01.2020
Real Estate Specialist/Independent Contractor
Real Estate Firms & Aspen Board Of REALTORS
08.2014 - 04.2017
Market Researcher
National Valuation Consultants
07.2011 - 07.2014
Real Estate Transaction Specialist
Real Estate Brokerage Firms
11.2006 - 07.2011
Director of Sales & Marketing
Corporate Event Planning
11.2004 - 11.2006
Associate Media Director
Integer Group
01.1999 - 05.2004
Bachelor of Arts - Political Science
Albion College
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