NICOLE HAMMON
Placerville,CA
Summary
Results-driven Implementation Project Manager with 20 years of experience at Paychex, skilled in managing complex projects across all stages, from needs analysis to training. Demonstrated success in enhancing client satisfaction through effective multitasking and exceptional service. Core competencies include project management, implementation, and conflict resolution within the HCM industry. Committed to leveraging extensive expertise to elevate client experiences and foster operational excellence.
Overview
15
15
years of professional experience
Work History
Implementation Project Manager
Paychex Inc
Placerville, CA
05.2023 - Current
- Supported sales team in converting prospects into clients by building trust early in the process.
- Managed stakeholder relationships to uphold commitment towards meeting project timelines.
- Oversee project phases including execution, monitoring, and support.
- Set high service expectations for my team to improve the overall client experience, to earn a client for life.
Mid-Market Migration Analyst
Paychex Inc
Folsom, CA
11.2022 - 04.2023
- Enhanced cold calling and influencing capabilities.
- Gained expertise in operating PACO and DocuSign.
- Exceeded established quota for migrating clients to the innovative Flex platform.
Client Migration Project Manager
Paychex Inc
Folso, CA
11.2020 - 10.2022
- Formulated timelines for effective management of project deliverables.
- Streamlined collaboration between multiple departments and teams for effective project execution
- Facilitated regular status meetings with internal teams and external partners to monitor progress against established milestones.
Flex Forward Senior Upgrade Coordinator
Paychex Inc
Folsom, CA
11.2018 - 11.2020
- Adapted to continuous process changes while honing client training expertise.
- Ensured accurate data migration to Flex platform.
- Empowered users to effectively utilize our Flex platform for seamless HR and payroll operations.
NCO Implementation Specialist
Paychex Inc
Folsom, CA
04.2016 - 11.2018
- Executed account implementations in designated NCO area.
- Assessed clients for effective coaching on our systems and processes.
- Earned top customer satisfaction ratings within the team during fiscal year 2017 and early 2018.
Senior Customer Service Representative
Paychex Inc
Folsom, CA
04.2010 - 03.2016
- Handled an extensive portfolio that included clients from the Top 100 accounts.
- Guided clients on Preview and Paychex workflows for precision in payroll processing, ensuring accuracy.
- Contributed to DI beta project in fiscal year 2012, enhancing hubs' DI statistics.
Education
High School Diploma -
Mesa Verde High School
Citrus Heights, CA06-2000
Skills
- Self-driven and detail-oriented
- Relationship building
- Effective communication
- Inter-departmental collaboration
- Project management
- Client need identification
- Risk analysis and resolution strategies
- Client implementation and training
Accomplishments
- Received the Paychex Star Recognition Award for service excellence in embodying company values.
References
References available upon request.
Timeline
Implementation Project Manager
Paychex Inc
05.2023 - Current
Mid-Market Migration Analyst
Paychex Inc
11.2022 - 04.2023
Client Migration Project Manager
Paychex Inc
11.2020 - 10.2022
Flex Forward Senior Upgrade Coordinator
Paychex Inc
11.2018 - 11.2020
NCO Implementation Specialist
Paychex Inc
04.2016 - 11.2018
Senior Customer Service Representative
Paychex Inc
04.2010 - 03.2016
High School Diploma -
Mesa Verde High School
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