Nicole Hampton
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Bernard BPO
Jacksonville, FL
02.2019 - 12.2021
- Maintained knowledge of current sales promotions and new product releases.
- Suggested product solutions based on individual customer needs.
- Recommended and initiated product offerings to meet customer changing needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
Customer Service Associate
AT&T Call Center
Jacksonville, FL
03.2013 - 01.2018
- Responded to correspondence, inquiries and information requests to resolve or escalate problems.
- Assisted in setting up new user accounts on the company's network server.
- Obtained information from systems, files and intranet to create reports.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Education
Associate of Arts - Eary Childhood Education
Daytona State College
Daytona Beach, FL 01.2015 - 06.2019
Skills
- Proven track record of Customer Service/Support
- MS Office Proficiency
- Customer Service
- Highly detail-orientated
- Great written and oral communication skills
Affiliations
- In my spare time I love to go coupon shopping and donate some of the proceeds to the less fortunate
Timeline
Customer Service Associate
Bernard BPO
02.2019 - 12.2021
Associate of Arts - Eary Childhood Education
Daytona State College
01.2015 - 06.2019
Customer Service Associate
AT&T Call Center
03.2013 - 01.2018
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