Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nicole Hampton

Jacksonville,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Associate

Bernard BPO
Jacksonville, FL
02.2019 - 12.2021
  • Maintained knowledge of current sales promotions and new product releases.
  • Suggested product solutions based on individual customer needs.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Demonstrated active listening skills when responding to customer questions and complaints.

Customer Service Associate

AT&T Call Center
Jacksonville, FL
03.2013 - 01.2018
  • Responded to correspondence, inquiries and information requests to resolve or escalate problems.
  • Assisted in setting up new user accounts on the company's network server.
  • Obtained information from systems, files and intranet to create reports.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Education

Associate of Arts - Eary Childhood Education

Daytona State College
Daytona Beach, FL
01.2015 - 06.2019

Skills

  • Proven track record of Customer Service/Support
  • MS Office Proficiency
  • Customer Service
  • Highly detail-orientated
  • Great written and oral communication skills

Affiliations

  • In my spare time I love to go coupon shopping and donate some of the proceeds to the less fortunate

Timeline

Customer Service Associate

Bernard BPO
02.2019 - 12.2021

Associate of Arts - Eary Childhood Education

Daytona State College
01.2015 - 06.2019

Customer Service Associate

AT&T Call Center
03.2013 - 01.2018
Nicole Hampton