Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Handley

Birmingham

Summary

Dynamic Health Associate with proven expertise at Walmart in patient care coordination and appointment scheduling efficiency. Recognized for enhancing patient satisfaction through effective communication and critical thinking. Adept at fostering teamwork and advocating for patient needs, contributing to improved healthcare delivery and community wellness initiatives.

Healthcare professional well-versed in patient care, medical documentation, and healthcare protocols. Background includes facilitating patient-provider communication and improving patient outcomes through effective support strategies. Excels in team collaboration and adapting to changing healthcare environments, ensuring reliable and flexible service.

Overview

3
3
years of professional experience

Work History

Health Associate

Walmart
04.2022 - Current
  • Coordinated referrals to specialists when necessary for optimal patient outcomes.
  • Participated in case conferences with multidisciplinary teams to review patient progress and make adjustments to care plans as needed.
  • Promoted health and wellness within the community through participation in outreach events and educational programs.
  • Managed inventory levels for medical supplies to ensure availability during critical situations or emergencies.
  • Reduced wait times for appointments by implementing effective scheduling strategies.
  • Improved patient satisfaction by providing personalized care and addressing individual needs.
  • Maintained strong working relationships with patients, families, and interdisciplinary team members to ensure comprehensive care provision.
  • Provided compassionate support to patients experiencing emotional distress or anxiety related to their medical condition or treatment plan.
  • Contributed to continuous improvement initiatives aimed at enhancing healthcare delivery processes.

Patient Transporter

Princeton Baptist Medical Center
12.2024 - 01.2025
  • Warmly greeted patients and visitors and made each feel welcome.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
  • Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
  • Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.

Education

Hi -

Wenonah HighSchool
Birmingham, AL
08.2020

Skills

  • Strong communication skills
  • Active listening
  • Decision-making
  • Team collaboration strengths
  • Patient confidentiality compliance
  • Patient care coordination
  • Critical thinking aptitude
  • Healthcare regulations
  • Conflict resolution techniques
  • Resourcefulness and initiative
  • Interpersonal relationship building
  • Healthcare systems
  • Appointment scheduling efficiency
  • Adaptability in healthcare settings
  • Problem-solving capacity

Timeline

Patient Transporter

Princeton Baptist Medical Center
12.2024 - 01.2025

Health Associate

Walmart
04.2022 - Current

Hi -

Wenonah HighSchool

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Nicole Handley