Nicole Hankins

• Opening/ closing procedures
• Administering IVs for 2 1/2 years
• Intake/Discharge patients
• Assisted in surgical procedures, ensuring a sterile environment and efficient workflow.
• Collaborated with the surgical team to prepare instruments and materials for various procedures.
• Monitor patient vitals during surgery, promptly reporting any changes to the surgeon.
• Educates the patient on pre-operative and post-operative care instructions to enhance recovery outcomes.

Assist in surgical procedures

• Developed and maintained strong relationships with patients, enhancing overall satisfaction and care experience.
• Coordinated patient scheduling, optimizing appointment flow, and reducing wait times.
• Assisted in training new staff on operational procedures and patient management systems.
• Enters Implant data, generates reports, and produces tracking documents for 2 1/2 years.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Provided backup to the front desk staff, assisting with various tasks when needed.

• Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
• Developed and maintained communication channels between patients and healthcare providers.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Train new staff members on office procedures and protocols.
• Delivered excellent patient experiences and direct care for 8+ years.

• Administered patient intake and triage processes to enhance workflow efficiency.
• Managed electronic health records and ensured data accuracy for patient documentation.
• Assisted with clinical procedures, ensuring compliance with safety protocols and standards for 10 years.
• Trained new staff on operational procedures, promoting consistency in patient care delivery.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.