Nicole Hankinson

• While working as a server I take on the duties of making sure my guest are very well taken care of.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

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• Followed classroom plans left by class teacher to continue student education and reinforce core concepts
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supervised lunchroom and recess activities.
• Kept accurate and current attendance records and assignment sheets to maintain file compliance.
• Monitored student progress and provided feedback to students, parents and school administrators.

• Loaded customer credit cards and signed up new customers for card programs.
• Performed various money center services to customers.
• Trained new employees on proper cash routines, procedures, and requirements.
• Utilized POS System to enter customer transactions and accurately record all sales.
• Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
• Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.