Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Hanlin

Westernport,MD

Summary

Dynamic professional with a strong work ethic and proven problem-solving abilities, honed at American Woodmark. Adept at time management and fostering teamwork, I excel in fast-paced environments. Committed to continuous improvement, I leverage attention to detail and effective communication to drive successful outcomes and build positive relationships. I have worked in multiple areas thru out the plant and strive to put out good quality product in a safe and timely manner. I have participated in multiple kaizans to help improve speed and function of different areas and i am always trying to to make jobs more lean for the workers.

Overview

21
21
years of professional experience

Work History

Lead

American Woodmark
10.2010 - Current
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Sales Clerk Assistant Manager

Tobaccoo Outlet
07.2009 - 10.2010
  • Assisted in training new sales clerks, ensuring adherence to company policies and customer service standards.
  • Monitored inventory levels, implementing efficient restocking procedures to minimize shortages and excess stock.
  • Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings within the department.
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Maintained a clean, organized store appearance that adhered to merchandising guidelines for optimal product presentation.
  • Resolved customer issues efficiently, fostering goodwill and promoting positive brand reputation.

Sales Associate

Goodwill Industries
06.2004 - 07.2009
  • Developed strong customer relationships by delivering exceptional service and addressing inquiries effectively.
  • Collaborated with team members to maintain store organization and ensure optimal product placement.
  • Assisted in inventory management, conducting regular stock checks and maintaining accurate records.
  • Trained new staff on sales techniques and company policies to improve team performance and knowledge.
  • Mentored junior associates, fostering a collaborative environment that encouraged growth and development.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma - Journalism

Keyser High School
Keyser, WV
05.2003

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

Timeline

Lead

American Woodmark
10.2010 - Current

Sales Clerk Assistant Manager

Tobaccoo Outlet
07.2009 - 10.2010

Sales Associate

Goodwill Industries
06.2004 - 07.2009

High School Diploma - Journalism

Keyser High School

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