Nicole Hansen
Hyde Park,UT
Summary
My objective is to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Logan OBGYN
11.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
Special Education Clerk
Twin Falls School District
08.2017 - 05.2022
- Checking, correcting, copying and collating and filing IEP’s, Scheduling meetings, entering data into data program, coordinate student demographic information between power school and milepost, create and update class lists, send paperwork to designated schools, keep teachers in compliance with due dates
- Along, with other duties the special education teacher’s may need help with during the day.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Answered telephones, directed calls and took messages.
- Computed, recorded and proofread data or reports.
substitute teacher
Twin Falls School District
08.2016 - 05.2017
- Managing classroom behavior, quickly interpreting lesson plans and creating reports for the teacher to return to, working with students to accomplish assignments
- Keeping a fun and positive environment that the students can learn in and feel comfortable in.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Provided notes and reports on school day activities to primary teacher.
- Created classroom environment conducive to learning and appropriate to student maturity and interests.
secretary
states tumor institute
01.2007 - 01.2009
- Scanning, filing and copying patient documents, answering and directing incoming and outgoing phone calls, computer data entry
- Keeping front office organized and running smoothly
- Page 2
- Maintained organized filing system of paper and electronic documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
Utah State University
05.1994
High school diploma -
Bingham High school
05.1990
Skills
- I am skilled in great interpersonal communication, and the ability to get along with coworkers I learn very fast and I manage my time wisely; I also stay very organized I have high morals and I am trustworthy I am a compassionate person, I handle and do everything with care along with being respectful Another skill I have is getting people excited to do things I try to make everything fun and exciting while still being professional
- Product organization
- MS Office proficiency
- Customer Support
- Verbal Communication
Timeline
Front Desk Receptionist
Logan OBGYN
11.2022 - Current
Special Education Clerk
Twin Falls School District
08.2017 - 05.2022
substitute teacher
Twin Falls School District
08.2016 - 05.2017
secretary
states tumor institute
01.2007 - 01.2009
Utah State University
High school diploma -
Bingham High school