Nicole Hansen
Hudsonville,MI
Summary
Driven operations executive with 20 years of dedicated experience in the non-profit sector, delivering vital programs and services to underrepresented populations in West Michigan. Adept at steering organizational strategies and fostering impactful community connections. Demonstrated expertise in driving operational excellence, implementing pivotal initiatives, elevating employee retention, enhancing customer satisfaction, and identifying growth opportunities. Focus areas include operations, financial management, fundraising strategies, program development, training, recruitment, and effectively managing staff while creating standard processes to strengthen the organization. Agile learner with advanced technical skills, including Microsoft Office Suite, Google Suite, Daxko, SalesForce, video conferencing, social media channels, etc.
Overview
21
21
years of professional experience
Work History
Vice President of Operations and Executive Director - MaryFree Bed YMCA
YMCA OF GREATER GRAND RAPIDS
Grand Rapids, MI
01.2021 - Current
- Senior organizational leader spearheading operations, community partnerships, strategic planning, and membership initiatives for 4 branch locations to increase revenues
- Directed a team of 8 direct/ 500+ indirect with a budget of $21 million.
District Executive Director (Community Engagement & Youth Development)
YMCA OF GREATER GRAND RAPIDS
Grand Rapids, MI
01.2018 - 01.2021
- Directed 4 Branches and managed a team of 5 direct/300+ indirect with a budget of $12M.
Executive Director of Activate Program (Community Engagement)
YMCA OF GREATER GRAND RAPIDS
01.2016 - 01.2018
- Managed a team of 6 direct/150+ indirect with a budget of $3M
- Member of the leadership team and collaborated with over 20 community partners to ensure the successful execution of programs.
Associate Executive Director of Activate Program (Community Engagement)
YMCA OF GREATER GRAND RAPIDS
01.2013 - 01.2016
- Managed a team of 5 direct/150+ indirect with a budget of $2-3M
- Assisted the leadership team in opening a new facility, which provided an opportunity to develop programs to serve members and create an innovative space to develop new programs.
Community Outreach Operations Director
YMCA OF GREATER GRAND RAPIDS
01.2009 - 01.2013
- Managed a team of 5 direct/75+ indirect and a budget of $500k+
- Oversaw the collaboration with Grand Rapids Public Schools to provide afterschool programming at 15 elementary and middle schools.
Community Engagement Program Director
YMCA OF GREATER GRAND RAPIDS
01.2003 - 01.2009
- Managed a team of 4 direct/25+ indirect and a budget of $250k+
- Coordinated curriculum and materials for all health and wellness programs for inner-city youth.
Education
Bachelor of Applied Arts - Sports Management and Recreation
CENTRAL MICHIGAN UNIVERSITY
01.2003
Skills
- Program Management
- Operations & HR
- Team Leadership
- Learning & Development
- Training & Coaching
- Employee Retention
- Board Development
- Budget & Forecasting
- Servant Leadership
- Safety & Compliance
- Change Management
- Strategic Planning
- Strategic planning and execution
- Cost analysis and savings
- Purchasing and planning
- Process Improvements
- Leadership training
- Operations Oversight
- Facilities Management
- Safety Management
- Cross-functional team management
- Business Administration
- Organizational Development
- Workforce Planning
- Performance Analysis
- Logistics Management
- Operations Management
- Business Development
- Strategy Development
- Budget Control
Volunteer Experience
- Hudsonville Education Foundation, Trustee / Board Chair, 01/01/2002, Present
- Extended Learning Opportunities (ELO), Executive Committee member, 01/01/2005, 01/01/2023
- Extended Learning Opportunities (ELO), Executive Leadership Board Chair, 01/01/2019, 01/01/2023
Training
- Certified Praesidium Guardian
- YMCA Multi-Team Leadership Certification
- YMCA Personal Training Instructor
- YMCA Fitness Specialist
- YMCA Training Others I
- YMCA Supervision
- YMCA Principals and Practices
- YMCA Fitness Specialist Trainer
- YMCA Group Work
- YMCA Volunteerism
- YMCA Financial Development
- YMCA Fiscal Management
- YMCA Working with Children up to age 5
- EPEC-Exemplary Physical Education Curriculum
- NASM- National Association of Sports Medicine certified (lapsed)
Timeline
Vice President of Operations and Executive Director - MaryFree Bed YMCA
YMCA OF GREATER GRAND RAPIDS
01.2021 - Current
District Executive Director (Community Engagement & Youth Development)
YMCA OF GREATER GRAND RAPIDS
01.2018 - 01.2021
Executive Director of Activate Program (Community Engagement)
YMCA OF GREATER GRAND RAPIDS
01.2016 - 01.2018
Associate Executive Director of Activate Program (Community Engagement)
YMCA OF GREATER GRAND RAPIDS
01.2013 - 01.2016
Community Outreach Operations Director
YMCA OF GREATER GRAND RAPIDS
01.2009 - 01.2013
Community Engagement Program Director
YMCA OF GREATER GRAND RAPIDS
01.2003 - 01.2009
Bachelor of Applied Arts - Sports Management and Recreation
CENTRAL MICHIGAN UNIVERSITY
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