Summary
Overview
Work History
Education
Timeline
Generic

Nicole Hansen

Cary,NC

Summary

Conscientious Healthcare professional offering over 14 years of experience in fast-paced settings. Providing strong dedication to informed patient care, administrative excellence and confidentiality. Positive and upbeat with excellent communication skills.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Amazon
11.2023 - 06.2024
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Performed inventory control, such as counting, and stocking merchandise.

Disability Claims Examiner

Sedgwick
10.2022 - 05.2023
  • Managed assigned Disability claims for Google's Baby Bonding Leave
  • Provided effective and accurate advice to claimants based on a strong working knowledge of policy terms and conditions
  • Reviewed allocated cases and achieved settlement, within designated personal authority level, in line with established standards provided
  • Liaise with Insurer representatives to ensure the highest level of service and continuous operational efficiency

Customer Care Representative

Carewell
12.2021 - 06.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.

Medical Assistant

Raleigh Endocrine Associates
02.2017 - 01.2020
  • Administered injections and provided subcutaneous and intramuscular injection teaching
  • Implemented care in a knowledgeable and skillful manner
  • Performed pulmonary function tests, placed continuous glucose monitors, and downloaded data from diabetic insulin devices
  • Orchestrated the completion of incoming medical documents
  • Responsible for all components (roomed patients, sent in prescriptions, triaged incoming phone calls, and recorded accurate and prompt documentation) of the high volume of assigned daily


Education

Associate of Applied Science - Medical Assisting

Miller-Motte Technical College
Cary, NC
12.2010

Timeline

Warehouse Associate

Amazon
11.2023 - 06.2024

Disability Claims Examiner

Sedgwick
10.2022 - 05.2023

Customer Care Representative

Carewell
12.2021 - 06.2022

Medical Assistant

Raleigh Endocrine Associates
02.2017 - 01.2020

Associate of Applied Science - Medical Assisting

Miller-Motte Technical College

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