Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Harding

Clermont,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Mail Carrier

USPS
01.2020 - Current
  • Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.

Mental Health Counselor

Lifestream
02.2018 - 01.2020
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
  • Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.

Receptionist

VCA Hospitals
03.2010 - 02.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Jamaica Gateway To The Sciences
Jamaica, NY
06.1999

Skills

  • Safety awareness
  • Parcel delivery
  • Weather Tolerance
  • Vehicle loading
  • Load Management
  • Customer/Client relations
  • Scheduling appointments
  • Office Administration

Timeline

Mail Carrier

USPS
01.2020 - Current

Mental Health Counselor

Lifestream
02.2018 - 01.2020

Receptionist

VCA Hospitals
03.2010 - 02.2018

High School Diploma -

Jamaica Gateway To The Sciences

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Nicole Harding