Nicole Hardy
Morehead City,NC
Summary
I am a hardworking and resourceful individual who pays attention to detail with an organized nature. Reliable and loyal. Ready to take on new challenges and roles. Calm in high stress situations. With knowledge of front of the house and back of the house management, accommodating to any shift needing coverage, allowing me to be experienced in many positions. Looking
to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Bar Manager
Gaffers
08.2020 - 01.2024
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented drink prep procedures, significantly reducing wasted stock.
Manager
Flippers/Trading Post
03.2016 - 08.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Onboarded new employees with training and new hire documentation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Catering Staff Member
Country Club Of The Crystal Coast
03.2012 - 08.2016
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Ensured timely food preparation and delivery for seamless event execution.
- Collaborated with team members to create memorable experiences for clients and guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Supported successful events by setting up venue spaces according to client specifications.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Adult And Continuing Education
Carteret Community College
Morehead City, NCHigh School Diploma -
West Carteret High School
Morehead City, NC06.2009
Skills
- ServSafe Food Manager
- Purchasing
- Managing Deliveries
- Calendar and Scheduling Software
- Customer Retention
- Managing Reservations and Large Parties
- Liquor Law Compliance
- Time Management
- Organizational Skills
- Upselling Techniques
- Problem Solving
- Vendor Relations
- Inventory Control
- Mixology Expertise
- Customer Relationship Building
Timeline
Bar Manager
Gaffers
08.2020 - 01.2024
Manager
Flippers/Trading Post
03.2016 - 08.2020
Catering Staff Member
Country Club Of The Crystal Coast
03.2012 - 08.2016
Adult And Continuing Education
Carteret Community College
High School Diploma -
West Carteret High School
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