Nicole Hardy
Elizabethtown,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Cook
Willow Creek Senior Living
10.2025 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Cook
Pinnacle Treatment Centers
08.2023 - 10.2025
- Prepared and cooked nutritious meals catering to dietary needs of residents.
- Maintained high standards of food safety and sanitation throughout kitchen operations.
- Monitored inventory levels, ensuring timely ordering of supplies to reduce waste and costs.
- Implemented portion control measures to maintain consistency in meal presentation and quality.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Deli Associate
SpartanNash
08.2018 - 05.2023
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions
Crew member
McDonald's
09.2011 - 08.2018
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Took orders, prepared meals, collected payments, and maintained positive attitude
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
Desk Receptionist
Central Michigan University
05.2005 - 01.2007
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Sorted incoming mail and delivered to resident mailboxes.
- Secured building at night.
Education
Bachelor of Science - English Language And Literature
Central Michigan University
Mount Pleasant, MI12.2009
Bachelor of Science - Journalism
Central Michigan University
Mount Pleasant, MI12.2009
Skills
- Multi-Tasking
- Teamwork and Collaboration
- Interpersonal Communication
- Phone Etiquette
- Problem Solving
- Food Packaging and Labeling
- Organization and Time Management
- Product Sampling
- Restock Shelves
- Process Payments
- Operate Cash Register
Hobbies
Reading, Writing, Gardening
Timeline
Cook
Willow Creek Senior Living
10.2025 - Current
Cook
Pinnacle Treatment Centers
08.2023 - 10.2025
Deli Associate
SpartanNash
08.2018 - 05.2023
Crew member
McDonald's
09.2011 - 08.2018
Desk Receptionist
Central Michigan University
05.2005 - 01.2007
Bachelor of Science - English Language And Literature
Central Michigan University
Bachelor of Science - Journalism
Central Michigan University