Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Harker

Toms River,NJ

Summary

Quality focused Store Manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of Retail success.

Overview

11
11
years of professional experience

Work History

Office Manager

Aspen Dental
11.2020 - 11.2024
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Store Manager

DSW Inc.
10.2013 - 11.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Conducted quarterly performance reviews to organize training and development for staff
  • Updated store pricing, signage and merchandising based on current promotions
  • Addressed customer inquiries and resolved complaints
  • Prioritized sanitation, safety and health standards in work areas
  • Contributed to merchandising ideas at team sales meetings
  • Coached and empowered employees by creating and sharing motivational vision plans
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Wrote order supply requests to replenish merchandise and submitted to District Manager for sign-off
  • Analyzed marketing information and translated into strategic plans for establishment
  • Implemented succession planning by training and developing 10 associates into leadership positions
  • Created attractive store displays to generate customer interest and boost sales
  • Fostered healthy team environments to promote collaboration and boost productivity
  • Oversaw inventory tracking, management and physical inventory counts
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning
  • Participated in Google Team and Store manager meetings on weekly basis
  • Enforced adherence to policies, standards and security protocols
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll
  • Assumed positions of associate and assistant manager before promotion to store manager
  • Coordinated sales reports, reconciled accounts and made bank deposits
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
  • Trained all new assistant managers and Sales Supervisors on store security, monetary procedures and customer service expectations
  • Conducted quarterly staff evaluations and determined staff promotions, realignments and reductions in force as necessary
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills
  • Oversaw inventory management with cycle counts, audits and shrinkage control
  • Processed shipments and maintained stock shelf organization
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Met budget targets by controlling expenses and eliminating wasteful behaviors

Education

Associate of Applied Science - Criminal Justice

Kaplan University
Davenport, IA
09.2005

Skills

  • Store opening and closing procedures
  • Process improvements
  • Store operations oversight
  • Employee supervision and motivation
  • Reliable
  • Sales professional
  • MS Office proficient
  • Team-oriented
  • Scheduling master
  • Root cause analysis
  • Outstanding communication skills
  • Administrative support

Timeline

Office Manager

Aspen Dental
11.2020 - 11.2024

Store Manager

DSW Inc.
10.2013 - 11.2020

Associate of Applied Science - Criminal Justice

Kaplan University

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Nicole Harker