Nicole Harmsen
Toms River,NJ
Summary
Experienced Beauty and Jewelry Sales and Customer Experience Manager with a dynamic and results-driven approach. Over 5 years of retail sales experience with a proven track record of driving sales growth, enhancing customer experience, and optimizing store performance. Strong leadership and training skills to cultivate exceptional customer experiences and build brand loyalty. Adept at managing high-end beauty and jewelry products, fueled by a passion for trends, fashion, and client engagement.
Overview
5
5
years of professional experience
Work History
Sales & Customer Experience Manager
Macys
01.2021 - Current
- Lead the daily operations of the beauty and jewelry departments, ensuring a seamless customer experience and high-quality service
- Collaborate with store leadership to set sales goals and strategies, resulting in a 15% increase in year-over-year sales
- Spearhead customer engagement initiatives, increasing client retention and repeat business
- Implement personalized sales approaches for high-value clients, contributing to a 10% boost in overall store performance
- Manage team training on product knowledge, customer service best practices, and sales techniques, enhancing overall department expertise
- Oversee visual merchandising, ensuring displays are aligned with brand guidelines and seasonal trends
- Monitor inventory levels, partnering with vendors to ensure product availability
- Assisted in managing day-to-day store operations, ensuring a smooth and efficient workflow across the sales floor
- Analyzed store performance metrics and provided actionable insights to senior management for improving sales and customer experience
- Coordinated visual merchandising efforts to enhance product visibility and create an inviting shopping environment.
Beauty and Jewelry Captain
Macys
01.2020 - 01.2021
- Delivered personalized consultations on beauty and jewelry products, tailoring recommendations to client needs and preferences
- Achieved top sales performance, recognized for exceeding monthly targets by 25% consistently
- Developed strong client relationships, utilizing the CRM program MYClient, creating a strong clientele and referral business
- Drove in-store, exclusive events, driving traffic and brand exposure
- Maintained a deep understanding of product lines, including luxury beauty brands and fine jewelry collections, staying updated on industry trends
- Coordinated visual merchandising efforts to enhance product visibility and create an inviting shopping environment.
Education
Associates Degree in Business Management -
Ocean County College
01.2006
Skills
- Customer Experience Management
- Luxury Product Sales
- Retail Operations & Team Leadership
- Inventory Management & Stock Optimization
- Visual Merchandising & Store Presentation
- Client Relationship Building
- Training & Development
- Sales Forecasting & Reporting
- Product Knowledge & Trend Analysis
- Conflict Resolution & Problem Solving
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Inventory Management Systems
- Visual Merchandising Tools
References
Available upon request
Timeline
Sales & Customer Experience Manager
Macys
01.2021 - Current
Beauty and Jewelry Captain
Macys
01.2020 - 01.2021
Associates Degree in Business Management -
Ocean County College
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