Summary
Overview
Work History
Education
Skills
Community Service
Timeline
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Nicole Hartman

Elkhorn,NE

Summary

Seasoned Banking Branch Manager with over 13 years of experience in the financial services industry, adept at driving growth, enhancing customer satisfaction, and leading high-performing teams. Known for a strategic and analytical approach to problem-solving, with a proven track record of exceeding profit targets and capturing emerging market opportunities. With expertise in market analysis, customer acquisition, and revenue generation has consistently resulted in significant business growth and market share expansion. Passionate about fostering a culture of excellence and collaboration, I am poised to leverage my extensive experience and leadership skills to excel as a Market Director of Banking contributing to the strategic vision and success of JP Morgan Chase Bank.

Overview

13
13
years of professional experience

Work History

Executive Director of Cheer

Elkhorn Athletic Association
08.2024 - Current
  • Work closely with organizational leadership and board of directors to guide operational strategy.
  • Oversee financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided 100+ athletes through periods of organizational change, maintaining morale and engagement during transitions.
  • Program Oversight through leading and managing all aspects of the sideline cheer programs.
  • Plan and coordinate practice schedules, events, and competitions. - Ensure timely dissemination of schedules to all stakeholders.
  • Oversee the procurement, distribution, and maintenance of all cheerleading equipment and uniforms.
  • Direct and supervise all cheerleading practices, performances, and competitions. - Develop and implement training programs that enhance skill development and team cohesion.

Regional Banking Branch Manager, Vice President

Wells Fargo Bank, N.A.
07.2016 - Current
  • Proven track record of coaching and developing high performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends.
  • Demonstrated ability to build relationships and proactively collaborate with 5+ lines of business remotely and in person.
  • Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Mentored and supported peer level employees to create strong workplace culture, in support of the Omaha District Manager.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Maintained P&L and shouldered corporate fiscal responsibility and presented a business plan based on outcomes, monthly.

Branch Operations Associate Manager

Wells Fargo Bank, N.A.
10.2014 - 07.2016
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
  • Oversaw training and onboarding process for all newly hired employees within Learning and Developments guidelines.
  • Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
  • Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Established team priorities, maintained schedules and monitored over 20+ employees at a time.

Personal Banker

Wells Fargo Bank, N.A.
07.2011 - 02.2013
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted over 100 customers weekly with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
  • Cross-sold bank products and services to meet customer needs and
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues, contacting a minimum of 75 customers weekly.
  • Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.

Education

Associate of Arts - Criminal Justice

Gulf Coast State College
Panama City, FL
05.2006

Skills

  • Branch Operations Management
  • Business Development
  • Customer Service
  • Customer Relationships
  • Excellent time management skills
  • Coaching and Mentoring
  • Relationship building and management
  • Client Relationship Management
  • Strong team-builder
  • Employee Development
  • Sales management
  • Community Engagement
  • Strategic Planning
  • Project Management

Community Service

  • EAA Sideline Cheer - Parent Coach
  • Big Brother, Big Sister of the Midlands - Big Couple
  • Girl Scouts of Nebraska - Troop leader

Timeline

Executive Director of Cheer

Elkhorn Athletic Association
08.2024 - Current

Regional Banking Branch Manager, Vice President

Wells Fargo Bank, N.A.
07.2016 - Current

Branch Operations Associate Manager

Wells Fargo Bank, N.A.
10.2014 - 07.2016

Personal Banker

Wells Fargo Bank, N.A.
07.2011 - 02.2013

Associate of Arts - Criminal Justice

Gulf Coast State College

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Nicole Hartman