Nicole Hartwell
Indianapolis,IN
Summary
Friendly Service Advocate with extensive customer follow-up experience to reach mutually satisfactory resolutions. Committed to improving customer satisfaction by constantly pursuing new ways to improve customer service. Adept at troubleshooting problems with customers professionally and emphatically.
Overview
14
14
years of professional experience
Work History
Service Advocate
Target
10.2018 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Performed follow-up services for dissatisfied customers.
- Responsible for all cash coming into facility and going out of facility daily
Operations Manager
Steak N' Shake
03.2009 - 03.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Applied Science - Medical Practice Management
Kaplan University
Indianapolis05.2012
Skills
- Customer Service
- Personalized Customer Service
- Team Development
- Brand Representation
- Customer Relationship Management
- Clerical Support
- Account Management
- Cash Handling
- Transaction Management
- Financial Calculation and Analysis
Timeline
Service Advocate
Target
10.2018 - Current
Operations Manager
Steak N' Shake
03.2009 - 03.2016
Associate of Applied Science - Medical Practice Management
Kaplan University