Nicole Harvey

Senior Food Clerk and In-Store Recruiter

Safeway

11.2005 - Current

Providing fast, friendly, courteous, and excellent customer services, handling customer relations, performing checking duties, supervising functions coin cash registers, engages in suggestive selling and sales techniques
Champions company and division customer service programs to exceed division customer service goals of 90%
Handling customer relations in a positive manner including effective resolution of customer complaints
Always promoting the company’s philosophy of personalized service
Led and developed cross-functional teams of 150+ employees, implementing performance metrics that resulted in a 96.7% retention rate and #1 district compliance ranking, demonstrating strong team leadership and a safety-first mindset aligned with Amazon’s operational excellence standards
Implemented lean process improvements in multi-department operations, resulting 98% on-time delivery rate while managing a daily volume of 5000+ customers and $85,000+ in daily sales, showcasing the ability to optimize operational efficiency at scale
Safety Leadership: Implemented and maintained safety protocols across departments, achieving zero reportable incidents in 2023, led daily safety briefings and conducted regular safety audits, managed on-site accident responses for both employees and customers, and ensured compliance with OSHA regulations and company safety standards
Process Improvement Achievements: Implemented lean management principles resulting in a 15% reduction in customer wait times, streamlined multi-department operations handling 5000+ daily customers, developed and executed cross-training program reducing staffing gaps by 30%, created standardized onboarding process improving new hire productivity by 25%
Successfully recruited and trained over 40+ employees per year on average as an In-store recruiter, maintaining an 80% or higher retention score through effective mentoring and development programs
My last year ended with a retention score of 96.7%
Improving interviewing techniques, staying informed of basic employment law, computer software, and administrative details such as planning and scheduling
Demonstrated physical stamina through 8-12 hour shifts in variable temperature environments, regularly lifting 50+ pounds, and maintaining productivity while standing/walking throughout shift duration
Used Microsoft programs including Word, Excel, PowerPoint, Outlook, Teams, and Onedrive
daily for tracking, emails, communication, and charts
Worked with multiple logistic software programs and tracking systems including Visionpro, FAR, Everseen, Empower, Chaintrack, and ACI HR
Operated machines to sell money orders and lotto tickets, transferred funds by wire, and operated computers to provide proper UPS shipping information
Count paper currency, coins, credit card receipts and checks, and totals against printouts for accuracy—balance and reset tills using the cash management computer system, Veribalance
Count and verify funds in the safe and prepare for pick up by armored carrier
Operate computer to input numerical data, preparing various statistical reports
Accountable cash flows and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring money handling procedures
Handling scan systems emergency procedures, UPS codes not on file, hard-to-scan UPS codes, scan pricing errors system failures, and other emergencies
Achievement of budget goals for labor, cash variation, check expense, and supplies
Cost and quality control and maintaining constant awareness and employee safety
Enforcing dress code and grooming standards
Compliance with company policies, procedures, and applications in all departments
Monitoring and supervising customer traffic and service levels, coordinating and implementing multiple departments and service programs, ensuring cleanliness, safety, and appearance of physical areas creating a positive image
Monitoring inventories and ordering supplies and merchandise
Print signs for displays on the computer, operate and troubleshoot PCs, and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers
Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions
Loading and pushing stock on a six-wheeler, using pallet jacks to move merchandise
Stocking shelves and facing products on shelves
Overseeing employee and customer on-site accidents

Summary

Overview

Work History

Senior Food Clerk and In-Store Recruiter

Manager

Manager

Education

Bachelor of Science - Human Resource Management and Supply Chain and Operations

Associate in Science - Hospitality Management

Skills

Certification

Work Availability

Quote

Software

Affiliations

Work Preference

Work Type

Work Location

Important To Me

Websites

Interests

Timeline

Senior Food Clerk and In-Store Recruiter

Manager

Manager

Associate in Science - Hospitality Management

Bachelor of Science - Human Resource Management and Supply Chain and Operations

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