Summary
Overview
Work History
Education
Timeline
Generic

Nicole Haskins

Reno,NV

Summary

Hardworking employee pursuing a full-time role that presents professional challenges to successfully use a wide range of skills for the success of the organization.

Overview

17
17
years of professional experience

Work History

Delivery Driver

DoorDash
01.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

House Cleaning/Auto Detailer

Self Employed Services
01.2022 - Current
  • Maintained clean and comfortable environments in commercial buildings and residential homes by vacuuming, mopping, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Developed strong relationships with clients by consistently delivering exceptional auto detailing services and/or housekeeping services.

Part-Time Activities Driver

Park Terrace Senior Living Community
04.2024 - 10.2024
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading residents and operating vehicles.
  • Developed strong relationships with residents, fostering trust through professionalism and reliability in transportation services provided.
  • Taught a variety of classes to residents who wished to attend. (ex. Sign Language Class, Bingo, Arts and Crafts.)

Patient Relations Specialist

2nd Chance Treatment Center
05.2021 - 06.2022
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Developed strong rapport with patients, fostering trust and open communication lines.
  • Provided exceptional customer service through active listening and empathetic support during challenging situations.
  • Answered 50+ incoming calls daily, scheduled new patient and existing patient appointments and emailed new patient paperwork to new patients.
  • Trained new staff on phone etiquette and how to document calls.

Customer Service Representative II

ReqRoute/Ambetter
09.2020 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved member complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of member interactions, contributing to comprehensive database for future reference.
  • Provided benefit information according to each individual plan.
  • Processed member monthly payments.
  • Analyzed claims to provide accurate information for member questions.

Insurance Specialist

RemX Specialty Staffing/McKesson
12.2019 - 04.2020
  • Researched each patients medical insurance plan, deductible and their out of pocket maximum for the Novartis team.
  • Verified that the medication that the patient was inquiring help with was not covered by their insurance plan.
  • Trained team members.

Housekeeper

The Hermosa Inn
06.2018 - 12.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers of 10 a day.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Ophthalmic Technician

Pritchett Eye Care Associates
12.2013 - 08.2014
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
  • Performed thorough medical history assessments as part of the pre-examination process for new patients.
  • Improved patient satisfaction by providing efficient and accurate diagnostic testing.
  • Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.

Ophthalmic Tech, Scribe, Surgical Tech

Barnet Dulaney Perkins Eye Center
05.2012 - 11.2013
  • Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout documentation process.
  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Assisted physicians during procedures by preparing necessary equipment or supplies ensuring smooth workflow in high-pressure situations.
  • Gained valuable exposure to various specialties within medicine through diverse scribe assignments across different departments.
  • Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Assisted in office surgeries and sanitized all instruments as needed.
  • Performed diagnostic testing such as OCT, Topography, IOL master, Manual Keratotomy, and Humphry Visual Fields, etc.
  • Helped discharge nurse after surgery explaining all discharge instructions to patient, unhooking patient from monitors and escorting them to waiting room.

Certified Ophthalmic Assistant/Assistant Manager

Phoenix Ophthalmologists
09.2007 - 04.2012
  • Administered ophthalmic drops and ointments, focusing on patient comfort.
  • Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
  • Documented patient medical history and information utilizing E-Clinical Works with commitment to accuracy.
  • Enhanced clinic efficiency with accurate maintenance of patient records and scheduling appointments.
  • Maintained inventory of medical supplies and tools to address needs of patients.
  • Improved patient experience by efficiently conducting manual refractions and diagnostic tests including but not limited to OCT's, Humphry visual fields, IOL master, manual IOL, manual Keratotomy, Goldman IOP, Topography, etc.
  • Assisted with insurance verifications.
  • Expedited medical billing and coding (ICD-9/ICD-10).
  • Maintained excellent records and providing light collections duties.
  • Handled all workman's compensation claims.
  • Supervised day-to-day operations to meet performance, quality and service expectations while clinic manager was out.

Education

Associate of Science - Nursing

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

High School Diploma -

Barry Goldwater High School
Phoenix, AZ
05-2005

Timeline

Part-Time Activities Driver

Park Terrace Senior Living Community
04.2024 - 10.2024

Delivery Driver

DoorDash
01.2023 - Current

House Cleaning/Auto Detailer

Self Employed Services
01.2022 - Current

Patient Relations Specialist

2nd Chance Treatment Center
05.2021 - 06.2022

Customer Service Representative II

ReqRoute/Ambetter
09.2020 - 06.2021

Insurance Specialist

RemX Specialty Staffing/McKesson
12.2019 - 04.2020

Housekeeper

The Hermosa Inn
06.2018 - 12.2018

Ophthalmic Technician

Pritchett Eye Care Associates
12.2013 - 08.2014

Ophthalmic Tech, Scribe, Surgical Tech

Barnet Dulaney Perkins Eye Center
05.2012 - 11.2013

Certified Ophthalmic Assistant/Assistant Manager

Phoenix Ophthalmologists
09.2007 - 04.2012

Associate of Science - Nursing

Maricopa Community Colleges, Glendale Community College

High School Diploma -

Barry Goldwater High School

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